Charity Todd
Converse,TX
Overview
11
11
years of professional experience
Work History
Outbound Insurance Sales Representative
USAA
San Antonio, TX
08.2017 - Current
- Identified cross-selling opportunities within existing customer accounts.
- Provided exceptional customer service to existing clients by resolving claims quickly and efficiently.
- Educated clients on the benefits of various insurance policies.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
Lead Generator
Rackspace
San Antonio, TX
03.2015 - 03.2024
- Created and maintained a database of leads for follow-up by sales team.
- Tracked performance metrics such as call volume, conversion rate.
- Collaborated with other departments to ensure successful execution of projects.
- Maintained an accurate record of all sales activities in the CRM system.
- Researched potential leads to identify key decision makers within target organizations.
- Responded promptly to customer queries via telephone or email.
Inbound Sales Representative
USAA
San Antonio
08.2017 - 08.2018
- Participated in regular training sessions on sales techniques and best practices.
- Developed creative strategies for upselling and cross-selling products and services.
- Contributed ideas for improving customer service processes and procedures.
- Provided accurate information regarding product features, pricing and availability.
- Identified customer needs and recommended products accordingly.
Owner
Great Finds Thrift Store
Converse, TX
01.2014 - 03.2016
- Developed strategic plans to increase profitability and efficiency.
- Provided direction and guidance to employees.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Education
High School Diploma -
Clovis High School
Clovis, CA05-1993
Skills
- Policy expertise
- Policy understanding
- Customer Needs Assessment
- Insurance sales strategy
- Customer Retention
- Customer Service
Timeline
Outbound Insurance Sales Representative
USAA
08.2017 - Current
Inbound Sales Representative
USAA
08.2017 - 08.2018
Lead Generator
Rackspace
03.2015 - 03.2024
Owner
Great Finds Thrift Store
01.2014 - 03.2016
High School Diploma -
Clovis High School