Beronica Conner
Eldon,IA
Summary
Dynamic insurance sales professional with a proven track record at Kyle Hobbs Allstate, excelling in client education and relationship management. Skilled in policy analysis and negotiation, I consistently drive new business and enhance customer satisfaction through effective communication and strategic risk management. Committed to delivering exceptional service and achieving results.
Overview
12
12
years of professional experience
Work History
Insurance Sales Representative
Kyle Hobbs Allstate
Ottumwa, Iowa
04.2024 - Current
- Assisted clients in understanding insurance policies and coverage options.
- Managed policy renewals and changes for existing clients efficiently.
- Educated clients on risk management strategies and loss prevention techniques.
- Facilitated follow-up communications to ensure client satisfaction with services provided.
- Generated new business through cold-calling, networking, referrals, and other lead sources.
- Responded promptly to inquiries from prospective customers via phone or email.
- Educated clients on the benefits of various insurance policies.
- Assisted customers in completing paperwork associated with policy changes or renewals.
- Followed up with clients to ensure satisfaction with their policies and services provided.
- Conducted needs analysis for customers to determine appropriate insurance coverage.
- Kept thorough records of customer details and previous sales.
- Reached out to potential clients to schedule appointments.
- Identified cross-selling opportunities within existing customer accounts.
- Negotiated with potential customers to close deals in a timely manner.
Office Manager
Michigan State University Extension
Gladwin, MI
03.2022 - 04.2023
- Reconciled accounts and managed documents to enhance office operations.
- Generated reports to inform leadership of profits and key operational metrics.
- Oversaw inventory management and coordinated stocking of office supplies.
- Built collaborative relationships within the organization to achieve objectives.
- Fielded inquiries from staff, customers, and vendors via phone and email.
- Managed scheduling for meetings, events, and staff appointments efficiently.
- Maintained an organized filing system for records and correspondence.
- Facilitated communication between staff, stakeholders, and community partners regularly.
Sales Associate
Nevill Supply
MI
06.2020 - 04.2021
- Increased per-customer revenue by proactively suggesting additional fencing purchases.
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Answered phones and wrote quotes.
Site Foreman
Roberts Pipeline
Sulphur Springs, IN
11.2013 - 05.2019
- Maintained consistent preventive maintenance schedule and periodic inspections for all equipment.
- Supervised crew and subcontractor performance and provided consistent feedback.
- Handled crew recordkeeping, including preparing weekly timesheets, safety logs, and expense reports.
- Managed stringent deadlines by defining and modifying work sequences to meet construction schedule.
- Interpreted project specifications, blueprints, and diagrams to maintain adherence to requirements.
- Maintained high utilization rates for crew members and equipment through good job planning abilities.
- Monitored material use and replenished supplies proactively to support project completion.
- Enforced worksite safety and adherence to OSHA protocols, providing timely resolution for identified hazards.
- Managed site safety through improved training and inspection strategies.
- Updated records with required project details such as personnel and production data.
- Helped workers complete tasks with hands-on assistance at job locations.
- Budgeted projects accurately by considering expected material needs and workers required for each task.
Education
Licences - Insurance And Risk Management
Excel Solutions
Jacksonville, FL04-2023
NACE -
Houston, TX12.2017
Some College (No Degree) - OIS
Mid Michigan College
Harrison, MISkills
- Transaction processing
- Customer service
- Inventory control
- Microsoft Word
- Merchandising
- Time management
- Written communication
- Employee management
- Risk management
- Policy analysis
- Cold calling
- Client education
- Customer relationship management
- Renewal processing
- Rapport building
- Effective communication
- Conflict resolution
- Team collaboration
- Detail orientation
- Negotiation skills
- Prospecting clients
- Policy expertise
- Reporting
- Relationship management
- Schedule coordination
- Account retention
- Policy adjustment
- Product knowledge
- Email marketing
- Appointment management
- Insurance sales
Timeline
Insurance Sales Representative
Kyle Hobbs Allstate
04.2024 - Current
Office Manager
Michigan State University Extension
03.2022 - 04.2023
Sales Associate
Nevill Supply
06.2020 - 04.2021
Site Foreman
Roberts Pipeline
11.2013 - 05.2019
Licences - Insurance And Risk Management
Excel Solutions
NACE -
Some College (No Degree) - OIS
Mid Michigan College