Taylor Jones
Summary
Highly-motivated and dedicated young professional, with desire to take on new challenges; maintaining a positive attitude under pressure. Solid work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Insurance Customer Service Representative
Proctor Loan Protection
Troy, MI
06.2022 - Current
- Professionally promoted high customer satisfaction by resolving complaints with knowledgeable and amiable service.
- Answered incoming calls from customers, provided assistance and guidance with billing, answer any insurance questions.
- Navigated through computer systems and accounts to review information and respond appropriately in a timely manner.
- Processed new insurance policy applications and updated existing policy documents.
Bank Teller
Comerica Bank
Southfield, MI
11.2020 - 06.2022
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service by answering inquiries, resolving complaints and processing transactions in timely manner.
- Educated customers about different types of banking services available at the branch.
- Participated in monthly training sessions to stay abreast of changes in banking regulations.
Sales Associate/Cashier
TJ Max
Novi, MI
10.2018 - 01.2019
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Perform cashier, cash handling and credit card transactions to include customer returns, refunds and store credits.
- Provided accurate information about products, prices and services.
Skills
- Data Entry
- Transaction Processing
- Inbound Calling
- Creative Thinking
- Outstanding Communication Skills
- Microsoft Office Expertise
- Google Suite
- Computer Skills
- CRM Software
- Complaint Resolution
- Exceptional Customer Service
- Detail Oriented
- Thoroughly Organized
- Product Knowledge
- Active Listening
- Multi-Task Management
Timeline
Insurance Customer Service Representative
Proctor Loan Protection
06.2022 - Current
Bank Teller
Comerica Bank
11.2020 - 06.2022
Sales Associate/Cashier
TJ Max
10.2018 - 01.2019
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