Jovana Rodriguez Larrivee
Palm Coast,FL
Summary
Mission driven with a strong attention to detail; dedicated to go above and beyond to consistently provide top-tier support. With strong core values rooted in gratitude, kindness, and appreciation for life, I thrive when I am helping others flours. Seeking a position as a team player in a in growing company where my strong organization skills and experience can be maximized. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Absolute Risk Services, Inc
Palm Coast, FL
02.2022 - Current
- Ability to conduct agency duties such as personnel oversight, sales goals and reporting
- Demonstrates skill and experience in all aspects of professionally managing an existing personal
- Strong knowledge of the following carriers: Citizens, Monarch, Security first, Heritage, American tradition, American integrity, Cypress, Southern Oak, Edison, Florida Peninsula.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Receptionist and Customer Service Property and Casaulty Representative
Robert Conser Allstate, ASI
Palm Coast, FL
05.2017 - 11.2018
- Clerical duties- answering phones, filing, scanning, ordering supplies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately, Closing Remit Daily, Night Bank Deposits
- Helping insured's with any questions regarding their policies needs
- Knowledgeable in the following carriers: Allstate, FedNat, Security first, Heritage, Tower Hill, American integrity, Cypress, Southern Oak, Florida Peninsula, Progressive, UPC, Universal Property & Casualty, Universal of North America.
Customer Service
Mpower Fitness
Palm Coast, FL
04.2016 - 05.2017
- Answering phones
- Signing up new members
- Taking care of kids in the Daycare center.
- Provided outstanding customer service.
Pharmacy Technician
CVS Pharmacy
East Palatka, FL
01.2011 - 01.2012
- Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed
- Opening /Closing store and Pharmacy Department
- Answer incoming phone calls and field patient questions
- Contact doctor's offices or hospitals to clarify prescription information
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
- Managed filing of prescriptions, both electronically and manually
- Prepared and processed medical insurance claim forms and records
- Prepared prescription transfers to other pharmacies
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Received written prescription or refill requests, verifying information for completeness and accuracy
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information
- Answered telephones to respond to questions or requests
- Interpreted and processed medication orders under supervision of pharmacist
- Checked expiration dates on medications to ensure that only unexpired products were dispensed
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Verified accuracy of medication labels before they were dispensed to customers
- Received payment from customers and processed credit card transactions when necessary.
Education
GED -
Miami Lakes Education Center
Miami, FLSkills
- Time management
- Sales
- Office Management
- Policy understanding
- Complaint Handling
- Assessments
- Sales skills - Proficient
- Influencing and negotiating with customers
- Full results: Proficient
- Teamwork and Collaboration
- Data Entry
- Client Interviews
- New Policies Processing
- Appointment Scheduling
- Secure Data Practices
- Attention to Detail
- Outstanding Clerical Abilities
Certification
- Licensed 4-40 Customer Service Representative since 2017
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
Absolute Risk Services, Inc
02.2022 - Current
Receptionist and Customer Service Property and Casaulty Representative
Robert Conser Allstate, ASI
05.2017 - 11.2018
Customer Service
Mpower Fitness
04.2016 - 05.2017
Pharmacy Technician
CVS Pharmacy
01.2011 - 01.2012
GED -
Miami Lakes Education Center