Kristine Fontanez
Kissimmee,FL
Summary
Experienced Customer Specialist with ten years of expertise in healthcare support and administrative operations. Licensed Customer Representative for Automotive, Commercial, Homeowner’s Worker’s Compensation Insurance policy. Adept at data entry, medical coding, billing, and medical insurance verification. Proven ability to deliver outstanding care and support, backed by a solid background in patient interactions and clerical responsibilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Sales Representative
Green Light Insurance Agency
03.2025 - Current
- Dedicated Insurance Representative at Green Light Insurance with expertise in providing personalized coverage solutions to meet clients’ needs. Skilled in policy sales, customer support, and claims assistance. Committed to building strong client relationships through clear communication, trust, and exceptional service.
- Licensed Insurance Customer Representative
- Analyzed market trends to adjust sales tactics, ensuring competitive positioning within the local insurance landscape.
- Collaborated with underwriters to assess risk factors, optimizing coverage options for clients while mitigating losses.
- Conducted regular client follow-ups to ensure policy compliance and identify additional coverage opportunities.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Increased policy sales by developing and maintaining strong relationships with clients.
Sales Representative
Boost Mobile
11.2024 - Current
- An outgoing Sales Representative with a strong track record of delivering exceptional customer service and driving sales. Skilled in product knowledge, customer engagement, and problem-solving to meet client needs. Experienced in managing transactions, activating services, and providing technical support to ensure customer satisfaction and loyalty.
Pharmacy Technician
CVS Caremark Specialty Pharmacy
10.2018 - 05.2024
- Verified active insurance coverage for patient prescriptions to ensure accuracy and compliance with medical coding standards. Processed claims efficiently, demonstrating proficiency in data entry and medical billing procedures. Coordinated prior authorization for medications, facilitating timely patient access to necessary treatments.
- Collaborated with healthcare providers to resolve medication-related issues and enhance patient care.
- Managed inventory levels, conducting regular audits to minimize waste and ensure availability of medications.
- Implemented workflow improvements that reduced turnaround time for prescription fulfillment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Certified Nursing Assistant
Bridgeway Senior Living
02.2018 - 10.2018
- Delivered compassionate care to residents by assisting with personal hygiene, dressing, and transportation to appointments, ensuring comfort and dignity. Managed daily health documentation and facilitated range of motion exercises to promote residents' physical well-being.
- Collaborated with healthcare team to develop personalized care plans.
- Provided emotional support to residents, enhancing overall well-being.
- Maintained cleanliness and safety of resident environments following infection control protocols.
- Engaged in ongoing education to improve skills and adapt to evolving care needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cna
DHS
01.2015 - 03.2016
- Provided comprehensive personal care, including hygiene assistance and daily living activities, ensuring resident comfort and well-being. Coordinated wardrobe logistics by sorting, steaming, and preparing designer dresses for model fittings and runway presentations.
Temp Worker
Dresser Expo
04.2012 - 01.2015
- Provided administrative support through accurate data entry, efficient filing, and proficient management of clerical duties. Maintained effective communication by managing multi-line phone systems, ensuring timely and professional responses to inquiries.
Cna
Winston Manor Convalescent
03.2011 - 04.2012
- Delivered compassionate care to residents, ensuring assistance with personal hygiene and comfort. Maintained accurate records of daily log activities, supporting effective patient care management.
Education
Certificate -
Harold Washington College
Chicago, Illinois01.2012
Emergency Medical Technician -
Malcolm X College
Chicago, Illinois12-2000
High School Diploma -
Roberto Clemente High School
Chicago, Illinois08-2000
Skills
- Customer Support/Service
- Problem Solving Skills
- Technical Support
- Data Entry
- Medical Coding
- Billing
- Medical Billing
- Certified Nursing Assistant (CNA)
- Administrative Skills
- Data Quality
- Insurance
- Organizational Skills
- Prescription Drugs
- Medications
- Communication Skills
- Nursing
- Nursing Home
- Personal Care
- Healthcare
- Insurance Sales
- Customer Relations
- Sales Support
- Sales
- Revenue Growth
- Transaction Processing/Management
- Customer Satisfaction
- Resolve Customer Issues
- Pharmacy
- Coding Standards
- Time Management
- Medical Protocols
- Medical Treatment
- Maintain Compliance
- Document Management
- Assisted Living
- Logistics
- Telephone Skills
- Patient Care
- Record Keeping
- Healthcare Administration
- Operational Support
- Licensed insurance agent
- Time management
- Problem-solving
- Teamwork
- Teamwork and collaboration
- Insurance sales strategy
- Problem-solving abilities
- Multitasking Abilities
Certification
- Florida Department of Financial Services
- Kristine Fontanez is hereby recognized as a 4-40 Insurance Customer Representative for having fulfilled the requirements of Florida law regarding this license classification.
LANGUAGES
Spanish - Fluent
English - Fluent
Timeline
Insurance Sales Representative
Green Light Insurance Agency
03.2025 - Current
Sales Representative
Boost Mobile
11.2024 - Current
Pharmacy Technician
CVS Caremark Specialty Pharmacy
10.2018 - 05.2024
Certified Nursing Assistant
Bridgeway Senior Living
02.2018 - 10.2018
Cna
DHS
01.2015 - 03.2016
Temp Worker
Dresser Expo
04.2012 - 01.2015
Cna
Winston Manor Convalescent
03.2011 - 04.2012
Certificate -
Harold Washington College
Emergency Medical Technician -
Malcolm X College
High School Diploma -
Roberto Clemente High School
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