Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Fitness
Timeline
Generic

Charity Twitchell

ST George,UT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business owner, manager

01.2009 - Current
  • Maximized performance by monitoring daily activities and mentoring team members
  • Onboarded new employees with training and new hire documentation
  • Maintained a professional, organized, and safe environment for employees and patrons
  • Accomplished multiple tasks within established timeframes
  • Developed and maintained relationships with customers and suppliers through account development
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
  • Prepared bank deposits and handled business sales, returns and transaction reports
  • Managed and motivated employees to be productive and engaged in work

Waitress

Downtown Diner
04.2018 - 07.2020
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for the host station.

Lunchroom Server

ICSD
08.2016 - 08.2017
  • Very punctual and reliable
  • Built relationships with customers co-workers.
  • Monitor food and equipment temperatures at all times.
  • Exhibit courtesy and understanding to staff and customers.\
  • Kept clean organized work environment
  • Cultivated warm relationships with regular students.
  • Worked with POS system to place orders.

Bus Aide

Iron County Bus Garage
10.2013 - 05.2015
  • Supervised students and maintained discipline on bus to reduce driver distraction
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival
  • Assisted with safe and efficient boarding of all bus passengers
  • Used appropriate restraint devices and procedures
  • Completed daily attendance logs for all routes
  • Built and maintained positive relationships with teachers, students and parents

Hostess/server

Denny’s Restaurant
09.2008 - 12.2010
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

GED -

SWATC
Cedar City, UT
03.2022

Skills

  • Team Leadership
  • Staff Management
  • Food and Beverage Management
  • Supplier Relations
  • Managing Laborers
  • Overseeing Employees

Accomplishments

  • Achieved helping to earn our company 50,000 to 100,000 dollars over the past 3 years by completing all HR work with accuracy and efficiency.
  • Helped children learn new skills while working and teaching them to read.

Certification

I hold the CE certificate for our Upgrade LLC company.

I am renewing my food handler permit for 2023 now.

Fitness

I love working out every morning. I enjoy doing HIIT workouts. I have signed up and ran 4 different 5k's and 10k's.

I like walking and hiking, and spending time outdoors with my family and our dogs.

Timeline

Waitress

Downtown Diner
04.2018 - 07.2020

Lunchroom Server

ICSD
08.2016 - 08.2017

Bus Aide

Iron County Bus Garage
10.2013 - 05.2015

Business owner, manager

01.2009 - Current

Hostess/server

Denny’s Restaurant
09.2008 - 12.2010

GED -

SWATC

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Charity Twitchell