Marlene Vasquez
Leesburg
Summary
Experienced owner/manager with over 15 years of business management and operations experience. Successfully led R&D Cleaning LLC to achieve high client satisfaction and operational efficiency. Skilled in problem-solving, team coordination, and quality control, fostering a collaborative work environment. Dedicated to continuous improvement and providing excellent customer service by aligning operational strategies with client expectations to elevate service standards.
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Owner/Manager/Small Business Owner
R&D Cleaning LLC
02.2008 - Current
- Manage daily cleaning operations, ensuring safety and efficiency across multiple locations.
- Enhanced service efficiency, achieving notable improvements in client satisfaction.
- Developed a feedback system, identifying improvement areas, driving quality gains.
- Fostered strong client-staff communication, aligning strategies with client expectations.
- Streamlined schedules, boosting operational efficiency and timely service delivery.
- Implemented efficient cleaning protocols, resulting in improved service delivery and heightened client satisfaction across multiple locations.
- Analyzed client feedback to refine service offerings, leading to noticeable gains in customer retention and loyalty.
- Promoted a supportive team culture, encouraging open dialogues that empowered employees and enhanced overall job satisfaction.
- Cultivated strong relationships with clients, aligning service delivery with their needs, resulting in increased client loyalty and repeat business.
- Promoted a positive team environment, encouraging collaboration and open communication, which enhanced employee morale and job satisfaction.
- Directed daily cleaning operations, enhancing safety protocols and achieving measurable improvements in service efficiency.
Property Manager
Self Employeed
01.2015 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Package Handler
FedEx Express
06.2014 - 05.2015
- Scanned and loaded packages for timely dispatch, boosting operational efficiency.
- Ensured safe ramp operations, minimizing risks and enhancing safety culture.
- Facilitated management communication, aligning on package movement strategies.
- Coordinated with satellite areas to streamline operations and reduce delays.
- Acted as safety representative, promoting awareness and compliance.
- Streamlined package scanning protocols, leading to timely dispatch and significantly enhancing operational efficiency.
- Coordinated with satellite teams to optimize package flow, resulting in reduced transit times and improved service reliability.
- Promoted a safety-first mindset as a work group representative, fostering a culture of awareness and reducing incident rates.
- Communicated effectively with management to align on operational goals, enhancing team cohesion and overall productivity.
- Executed package loading and scanning operations, achieving timely dispatch and boosting overall operational efficiency.
- Fostered a culture of safety by actively promoting compliance and awareness among team members.
Casino Attendant
Hollywood Casino
01.2006 - 01.2008
- Reported machine issues, ensuring swift resolution and seamless operations.
- Distributed winnings accurately, boosting customer satisfaction.
- Maintained clean work areas, promoting a welcoming environment.
- Communicated irregularities to management for quick corrective actions.
- Fostered a positive guest atmosphere, encouraging repeat visits.
- Created a welcoming atmosphere for guests, promoting exceptional service and fostering repeat business through positive interactions.
- Ensured cleanliness and organization in work areas, contributing to a safe environment and enhancing guest satisfaction.
- Coordinated with team members to enhance guest interactions, resulting in increased customer loyalty and repeat visits.
- Cultivated a warm and inviting atmosphere for guests, emphasizing exceptional service through positive, engaging interactions.
- Fostered a welcoming environment through attentive service, encouraging repeat visits by creating positive guest interactions.
- Maintained cleanliness and organization of work areas, contributing to a safe atmosphere that elevated overall guest satisfaction.
Education
Penn Foster
Scanton, PA12.2012
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Instituto Superior Technologico CESCA
08.1994
Republica de Colombia H.S. - undefined
06.1992
Skills
- Operations Management
- Team Leadership
- Customer Service
- Logistics
- Safety Compliance
- Organizational management
- Team Coordination
- Effective problem resolution
- Quality Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Self Employeed
01.2015 - Current
Package Handler
FedEx Express
06.2014 - 05.2015
Owner/Manager/Small Business Owner
R&D Cleaning LLC
02.2008 - Current
Casino Attendant
Hollywood Casino
01.2006 - 01.2008
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Instituto Superior Technologico CESCA
Republica de Colombia H.S. - undefined
Penn Foster
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