Kalee Hume

Waxahachie,TX

Summary

Results-driven administrative and operations professional with experience managing executive support functions and leading day-to-day business operations in client-focused environments. Demonstrated success in optimizing scheduling systems, coordinating multi-department workflows, managing vendor and client relationships, and supporting marketing and operational initiatives that drive efficiency and growth. Recognized for strong organizational leadership, problem-solving abilities, and the capacity to manage multiple priorities while delivering high-quality service and operational results.

Overview

years of professional experience

Work History

Operations Manager / Small Business Co-Owner

The Oily Bar Soapery

Waxahachie, TX

01.2019 - Current

Direct end-to-end business operations including production planning, inventory control, staffing, and daily retail operations
Oversee financial performance including budgeting, cost analysis, pricing strategy, and vendor purchasing
Lead marketing and brand strategy across digital channels, in-store promotions, and community events to drive revenue growth and customer retention
Manage product development lifecycle from concept through launch, including sourcing, packaging, and merchandising execution
Supervise staff hiring, training, scheduling, and performance management to maintain operational efficiency and customer service standards
Build and maintain vendor, wholesale, and partnership relationships supporting supply chain continuity and expanded sales opportunities

Executive Assistant

Restoring Minds Counseling

Midlothian, TX

08.2020 - 10.2021

Streamlined client scheduling operations by managing high-volume incoming calls and coordinating a multi-provider appointment calendar, reducing scheduling conflicts and improving appointment availability
Improved client-to-counselor matching by reviewing intake forms and strategically assigning clients based on provider specialties, availability, and client needs, supporting more effective care placement
Strengthened provider coordination by conducting regular availability reviews with counselors to maintain accurate scheduling systems and maximize booked appointment capacity
Supported revenue flow and client onboarding efficiency by handling insurance verification, documentation processing, and benefits coordination.
Expanded the office’s digital presence by managing Facebook, Instagram, and YouTube platforms, planning and publishing consistent content
Produced and edited YouTube video content, ensuring professional quality and timely uploads to enhance audience engagement
Maintained strict confidentiality and HIPAA-aligned handling of sensitive client information and records

Education

Bachelor of Science - Psychology

Nelson University

Waxahachie, TX

04-2021

Skills

Calendar & Appointment Management
Operations Management
Client Relations & Customer Service
Administrative Coordination
Multi-Tasking & Workflow Organization

Scheduling & Calendar Optimization
Vendor & Partner Coordination
Confidential Records Management
Social Media Management

Accomplishments

Successfully managed full scheduling operations for multiple counselors, maintaining high appointment utilization rates
Improved client placement efficiency by implementing structured intake review and counselor matching processes
Managed and grew multi-platform social media presence, producing and publishing branded video content
Launched and operate an award winning retail and e-commerce consumer goods business, overseeing operations, marketing, and financial performance
Developed and executed in-store promotions, events, and marketing campaigns driving customer engagement and repeat sales
Implemented inventory and cost-control processes improving purchasing efficiency and margin tracking
Led hiring, training, and staff scheduling to support business growth and daily operations

Timeline