Charity Thompson
Amelia
Summary
Known for a leadership personality. Great communication skills with peers as well as customers. Fast learner, and love to develop my self and others and strengthen the knowledge in claims. Diligent claims adjuster with strong background in evaluating and processing claims effectively. Successfully resolved numerous complex cases by applying deep knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction. Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Adjuster III
American Modern Insurance Group Claims Administration
Amelia, OH
10.2022 - Current
- Evaluated claims thoroughly to determine validity and appropriate payout amounts.
- Collaborated with clients to gather necessary documentation for efficient claims processing..
- Mentored junior adjusters on best practices for claims assessment and customer communication through our mentoring program.
- Completed HAGG training and certification in 2025
- Completed rotation as a inside Tech rotation for large losses as well as commercial claims handling.
- Answered customer questions regarding deductibles.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Assisting new hires with questions and processes for claim handling.
- Completed 2 rotations on the closing team reviewing and assisting other adjusters complete their claims and close files.
Customer Service Representative
American modern insurance
Amelia, Ohio
01.2020 - 10.2022
- Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes for online services if needed.
- Assistance with billing and payment.
- Also assisting agents with quote information processing as well as coverage understanding.
- Work with multi screens as well as multiple platforms.
- Up scaled in different roles quickly over my first year.
- Got my property and casualty license February of 2021.
- I was recognized in February 2021 as a spotlight employee as well and presented to several teams tips and tricks to help produce production.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- I've been involved in a project called new normal project to see how life back in office will be in the future.
Senior Interviewer
burkeburke
Milford, Ohio
10.2016 - 02.2017
- We conducted medical surveys to get opinions about different coverages and medical insurance companies between a wide variety of people from many walks of life.
- Entered information verbatim while speaking to customers.
- Trained junior interviewers on best practices for effective candidate evaluations and engagement.
- Assisted with over 40 surveys a day with customers.
Customer Service Representative
RDI marketing
Milford, Ohio
08.2012 - 06.2013
- We were customer service for many companies such as BMO Bank, Groupon, direct TV, and an energy company.
- With BMO we helped customers resolve account issues such as stolen checks, balance understanding, money transfers, and online account help.
- With groupon we helped with account information, returns, product malfunctions, vendors not accepting customer groupons, and payments.
- Managed over 50 customer calls per day.
Education
High School Diploma - Basic High School Curriculum
Amelia High School/ ECOT
Milford, ohio02-2012
AINS - Insurance And Risk Management
American Modern University
01-2025
Skills
- Communication
- Problem-solving and Critical thinking
- Multi-tasking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing and decision-making
- Team collaboration
- Settlement negotiation
- Policy interpretation
- Casualty and property loss
- Damage assessment
Accomplishments
- received my property and casualty license, 2021-02-01
- Recognized as a spotlight employee, 2021-02-01
- Involved in the New Normal Project, 2021-01-01
- received my Property adjusters license, 11/2022
- completed Associate in Insurance 4/23/24
- completed AIC 1/29/25
- completed AINS 1/29/25
- handled 900+ claims in the year 2025 with a 3 month rotation on the closing team
Certification
- AINS - Associate in Insurance Services, American Modern Insurance
- AIC - Associate in Claims, American Modern Insurance
- Associate in Insurance, American Modern Insurance
- HAGG certified
Timeline
Claims Adjuster III
American Modern Insurance Group Claims Administration
10.2022 - Current
Customer Service Representative
American modern insurance
01.2020 - 10.2022
Senior Interviewer
burkeburke
10.2016 - 02.2017
Customer Service Representative
RDI marketing
08.2012 - 06.2013
High School Diploma - Basic High School Curriculum
Amelia High School/ ECOT
AINS - Insurance And Risk Management
American Modern University