Evelyn Hollis
Charlotte,NC
Summary
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
51
51
years of professional experience
Work History
CLAIMS ADJUSTER III
Kemper Insurance Company
07.2018 - Current
- Contact insureds timely to gather information to determine the cause of loss
- Make recorded statements when required
- Review policy to determine coverage
- Investigate information to appropriately estimate
- Establish appropriate reserves
- Ensure that insured understands the claims process
- Keep the insured informed
- Return calls appropriately
- Assign and coordinate appropriate vendors as required
- Issue appropriate payments in timely manner
- Issue all appropriate letters.
PROPERTY CLAIMS, LARGE LOSS INSIDE CLAIMS ADJUSTER/COORDINATOR
Allstate Insurance Company
01.2007 - 01.2017
- Contact insured to determine cause of loss
- Verify Coverages
- Establish appropriate reserves
- Assigned large loss field adjuster to inspect
- Verify that inspection results are appropriately assessed
- Determine and establish Additional Living Expense coverage
- Coordinate Additional Living Expenses, with insureds and housing vendors, insure appropriate housing
- Issue appropriate payments to insureds and vendors
- Coordinate Large loss personal property with insureds and vendors
- Coordinate to ensure all required vendors are appropriate and timely
- Contact insureds to discuss results and issue payments
- Ensure Additional Living records are maintained and within policy limits.
SUBROGATION SPECIALIST
Allstate Insurance Company
01.1995 - 01.2007
- Reviewed claim files to identify, evaluate, analyze and interpret subrogation potential
- Coordinate appropriate steps to secure evidence and ensure pursuit, development and recovery of claims
- Evaluated completeness and accuracy of documentary evidence
- Records and processes all recovery payments
- Prepares and issues payments for subrogation expenses; once recovery is completed
- Prepare claim for litigation, Refer files to outside counsel
- Assist in litigation process, when required
- Ensured policyholders are reimbursed the deductible amounts.
COMPLIANCE TEAM LEAD
Allstate Insurance Company
01.1988 - 01.1995
- Insured that the compliance team properly performed regulatory processes and procedures
- Trained team to perform duties.
COMPLIANCE SPECIALIST
Allstate Insurance Company
01.1975 - 01.1988
- Insured that company complied with industry standards, laws and regulations
- Insured that employee properly performed regulatory processes and procedures
- Risk management
Education
High School Diploma -
West Mecklenburg Senior High School
Charlotte06-1975
Insurance Adjuster
Central Piedmont Community College
Charlotte, NC09-2010
Skills
- Casualty and Property Loss
- Underwriting
- Risk Management
- Subrogation
- Quality control
- Best practices implementation
- Critical thinking
- Claims investigation
- Active listening
- Team collaboration
- Risk assessment
- Caseload management
- Report writing
Affiliations
National Sergeant at Arms, National Women of Achievement, Inc. 1st Vice President, Gamma Phi Delta Sorority, Incorporated Chapter Parliamentarian, National Council of Negro Women, Inc. Charlotte Section Past president, National Women of Achievement Inc., Queen City Chapter Past Membership Chair, Black Political Caucus, Mecklenburg County Member, Order of Eastern Stars, Rosa M. Morris, Chapter 650 Member, Top Ladies of Distinction, Inc., Queen City Chapter Founding member, Almetto Howey Alexander Labyrinth Foundation
Timeline
CLAIMS ADJUSTER III
Kemper Insurance Company
07.2018 - Current
PROPERTY CLAIMS, LARGE LOSS INSIDE CLAIMS ADJUSTER/COORDINATOR
Allstate Insurance Company
01.2007 - 01.2017
SUBROGATION SPECIALIST
Allstate Insurance Company
01.1995 - 01.2007
COMPLIANCE TEAM LEAD
Allstate Insurance Company
01.1988 - 01.1995
COMPLIANCE SPECIALIST
Allstate Insurance Company
01.1975 - 01.1988
High School Diploma -
West Mecklenburg Senior High School
Insurance Adjuster
Central Piedmont Community College
ACHIEVEMENTS AND AWARDS
Good Hands award 1990, Good Hands Award 1998, Distinguished Performance Award 2003, Distinguished Performance Award 2013, Distinguished Performance Award 2016, President's Award, NAACP, National Women of Achievement Hall of Fame Award 2023, Gamma Phi Delta Sorority Inc., Miss South Atlantic Region, 2023, NGAAP, The Soul Of Philanthropy, Community Philanthropic Award 2025
Similar Profiles
Sandra ZaragozaSandra Zaragoza
Claims Adjuster/Negotiator Specialist at Kemper Insurance CompanyClaims Adjuster/Negotiator Specialist at Kemper Insurance Company
ROXANNE TONICROXANNE TONIC
Territory Manager at Kemper Insurance CompanyTerritory Manager at Kemper Insurance Company
Ana MauleonAna Mauleon
Auto Claims Adjuster at SeaView Insurance CompanyAuto Claims Adjuster at SeaView Insurance Company
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf