Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charitza Ferrer

Harrisburg,PA

Summary

Accomplished PT Supervisor at UPS, adept in staff management and process improvement, significantly enhanced team productivity and customer satisfaction. Leveraging strategic planning and complex problem-solving skills, I excel in mentoring teams to exceed goals through innovative workflow optimizations.

Overview

1
1
year of professional experience

Work History

PT Supervisor

UPS
05.2022 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

High School Diploma -

Universidad Interamericana De San Germán
San Germán, Puerto Rico
09.2016

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Staff Discipline
  • Process Improvement
  • Process Monitoring and Improvement
  • Software experience

Languages

Spanish
Native or Bilingual

Timeline

PT Supervisor

UPS
05.2022 - 09.2023

High School Diploma -

Universidad Interamericana De San Germán
Charitza Ferrer