Charkeysa Marsh

Achieved high levels of member satisfaction by effectively addressing eligibility and benefits inquiries. Streamlined provider support by clarifying claims processes and appeals guidelines. Enhanced member experience by providing guidance on navigating digital platforms and ensuring accurate eligibility updates through state Medicaid resources.

• Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
• Coordinated with medical staff to ensure timely communication of patient information and appointment changes.
• Managed patient inquiries, providing clear guidance on scheduling processes and available services.
• Streamlined scheduling procedures to enhance efficiency and reduce appointment wait times for patients.
• Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
• Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
• Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
• Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
• Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.

• Provided authorization information to Providers for current members who need surgery, therapy, or chiro services.
• Send messages to appropriate extensions.
• Provide claim information to both patient and insurance companies.