Charkitha Lloyd
Louisville,Jefferson
Summary
Caring and skilled individual who is passionate about positively impacting programs and helping participants by providing expert support. Familiar with goal setting and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Director
Benchmark Family Services
04.2022 - Current
- Visited sites periodically to view service levels and adherence to global service standards.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Promoted company by giving exciting and dynamic presentations to customers.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- .
- Trained new employees on proper protocols and customer service standards.
- Assessed board packets for completeness, accuracy and compliance with state civil code.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Foster Care Licensing Specialist
Benchmark Family Serices
08.2021 - Current
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Teaching Parents proper techniques an protocol for being successful in the foster community.
Compliance Specialist
Benchmark Family Services
08.2021 - Current
- Assisted with training sessions to educate management personnel on compliance and regulatory standards and presentations.
- Maintained current knowledge of products and applicable requirements, processes, procedures, internal policies and regulations.
- Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Prepared training programs to improve compliance at all levels.
- Counseled committees and department heads regarding compliance risks and standards.
Rising Star (Director Training)
Benchmark
03.2020 - Current
- Managed social media channels to strengthen brand exposure and facilitate engagement.
- Determined target demographics and devised strategic marketing initiatives to reach target audiences.
- Followed up on strong leads through email and telephone to provide information regarding needs for funding.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
Therapeutic Support Specialist
Benchmark Family Services
03.2019 - Current
- Worked with clients to improve life choices and maximize benefits of programs
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support
- Detailed program operations and participant activities with comprehensive recordkeeping
- Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions
- Created treatment or service plan meeting each client's individualized needs
- Provided crisis intervention and case management services to child, family and legal guardians
- Performed case management functions, including discharge planning, placement monitoring and crisis intervention
- Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Monitored social media and online sources for industry trends.
- Confirmed information from licenses by checking databases and questioning details with applicants.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Assessment Specialist
Rivendell Behavioral Health
02.2018 - 03.2019
- Provided referrals for community resources and mental health professionals for families and students.
- Collaborated with social workers to help students grow in social and emotional capacities.
- Completed required documentation and reports for compliance and treatment planning.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Behavioral Health Specialist
Life Health Services
01.2016 - 02.2018
- Helped clients pinpoint emotions underlying personal and relational conflicts.
- Completed weekly progress notes, updated quarterly treatment plans and maintained patient records.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
- Evaluated treatment plans against individual goals and healthcare standards.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to question and concerns.
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
Clinical Assistant
Medical Center Psychiatry
01.2003 - 01.2016
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
Education
Master of Arts - Psychology
Ashford University
San Diego, CA08.2018
Bachelor of Science - Psychology
Ashford University
San Diego, CA05.2011
High School Diploma -
Hickman County
Clinton,Ky05.1999
Skills
- Communications
- Family Support
- Self-motivated
- Coaching and mentoring
- Risk assessments
- Case Management
- Child development
- First Aid/CPR
- Project organization
- Supervision
- Team management
- Human Resources Oversight
- Records Organization and Management
- Administrative Management
Certification
- First Aid and CPR Certified
- Life Coach
- Autism specialist
- First Aid and CPR Instructor
- Safe Home Study Certified
- Medically Complex Certification
- TOTS Certification
Timeline
Regional Director
Benchmark Family Services
04.2022 - Current
Foster Care Licensing Specialist
Benchmark Family Serices
08.2021 - Current
Compliance Specialist
Benchmark Family Services
08.2021 - Current
Rising Star (Director Training)
Benchmark
03.2020 - Current
Therapeutic Support Specialist
Benchmark Family Services
03.2019 - Current
Assessment Specialist
Rivendell Behavioral Health
02.2018 - 03.2019
Behavioral Health Specialist
Life Health Services
01.2016 - 02.2018
Clinical Assistant
Medical Center Psychiatry
01.2003 - 01.2016
Master of Arts - Psychology
Ashford University
Bachelor of Science - Psychology
Ashford University
High School Diploma -
Hickman County
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