Charla Carpenter
Petal
Summary
Results-driven Inside Catastrophe Adjuster known for enhancing claims processing efficiency and accuracy. Skilled in damage assessment and leveraging software tools to optimize estimations, ready to support organizational goals through dedicated service and expert claims management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Inside Catastrophe Adjuster
Allstate
Northbrook, IL
06.2024 - 01.2026
- Evaluated damage claims to determine validity and settlement amounts.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Conducted virtual inspections to assess property damage after catastrophic events.
- Streamlined the estimation process using advanced software tools like Xactimate for more accurate cost projections.
- Utilized claims management software to track and update claim statuses effectively.
Property Adjuster, Vendor Manager, Help Desk Assoc
EA Renfroe
Birmingham, AL
08.2020 - 05.2024
- Conducted thorough property damage assessments to determine coverage and claim validity.
- Collaborated with contractors and policyholders to facilitate timely repairs and settlements.
- Analyzed claims data to identify trends and improve processing efficiency.
- Developed comprehensive reports detailing findings and recommendations for claims resolution.
- Trained new staff on systems, tools, and procedures for accurate claim handling.
- Used Xactimate to compile estimates for personal property and structure damage.
- Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
- Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
Medical Transcriptionist
Southern Bone and Joint
Hattiesburg, MS
05.2012 - 08.2020
- Transcribed medical reports, ensuring accuracy and adherence to formatting standards.
- Utilized electronic health record systems to input and retrieve patient information efficiently.
- Reviewed transcripts for grammatical errors, enhancing clarity and readability of medical documentation.
- Collaborated with healthcare professionals to clarify terminology and improve transcription quality.
Medical Transcriptionist
Merit Health
Hattiesburg, MS
01.2000 - 04.2012
- Streamlined workflows by implementing best practices in document management and organization.
- Mentored junior transcriptionists, providing guidance on complex cases and industry standards.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
Education
Associate of Applied Science - Medical Office Technology
Pearl River Community College
Poplarville, MSSkills
- Estimating software
- Highly motivated
- Multitasking and organization
- Claims processing
- Property adjusting
- Computer skills
- Claims investigation
- Damage assessment
- Policy interpretation
Certification
Xactimate - Level I
Timeline
Inside Catastrophe Adjuster
Allstate
06.2024 - 01.2026
Property Adjuster, Vendor Manager, Help Desk Assoc
EA Renfroe
08.2020 - 05.2024
Medical Transcriptionist
Southern Bone and Joint
05.2012 - 08.2020
Medical Transcriptionist
Merit Health
01.2000 - 04.2012
Associate of Applied Science - Medical Office Technology
Pearl River Community College