Charla Lewis
Middleport,OH
Summary
Dynamic Retail Store Manager with a proven track record at Walmart, excelling in customer service and inventory control. Highly motivated to drive sales through effective coaching and mentoring, achieving significant improvements in team performance and customer satisfaction. Skilled in problem-solving and decision-making, fostering a collaborative work environment.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Retail Store Manager
Walmart
Gallipolis, OH
08.2017 - Current
- Oversaw daily store operations to ensure exceptional customer experiences and efficient workflow.
- Managed inventory levels, conducted stock audits, and implemented loss prevention strategies.
- Trained and mentored team members to enhance performance and customer service skills.
- Developed and executed promotional strategies to drive sales and improve product visibility.
- Analyzed sales data to identify trends, optimize merchandising, and increase profitability.
- Coordinated scheduling to ensure adequate staffing during peak hours while managing labor costs.
- Maintained compliance with company policies and safety regulations throughout store operations.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Head Cook
Abbyshire Place Nursing And Rehabilitation
Gallipolis Ohio
06.2015 - 08.2015
- Supervised kitchen staff to ensure efficient meal preparation and adherence to safety standards.
- Developed weekly menus that met dietary requirements of residents, enhancing satisfaction and nutrition.
- Trained new cooks on food handling procedures and kitchen protocols for compliance with health regulations.
- Managed inventory control, minimizing waste through effective stock rotation and ordering practices.
- Collaborated with healthcare professionals to accommodate special dietary needs and preferences of residents.
- Implemented quality control measures, ensuring consistency in food presentation and taste across all meals.
- Streamlined food prep processes, reducing meal service time while maintaining high standards of quality and safety.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
Store Manager
SUBWAY®Restaurants
Gallipolis, OH
04.2002 - 08.2015
- Oversaw daily operations, ensuring adherence to food safety standards and quality control procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Implemented promotional strategies to enhance sales and attract new customers.
- Streamlined workflow processes, improving speed of service during peak hours.
- Conducted performance evaluations, providing constructive feedback to team members for continuous improvement.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma - Culinary Arts
Point Pleasant High School
Point Pleasant, WV05.2001
Skills
Customer service
Strong multi-tasking
Problem-solving
Retail operations
Highly motivated
Decision-making skill
Stockroom management
Friendly and outgoing
Dependable and reliable
Inventory control
Coaching and mentoring
Sales leadership
Sales analysis
Shift scheduling
Store opening and closing
Certification
Food safety Certification OHIO
Timeline
Retail Store Manager
Walmart
08.2017 - Current
Head Cook
Abbyshire Place Nursing And Rehabilitation
06.2015 - 08.2015
Store Manager
SUBWAY®Restaurants
04.2002 - 08.2015
High School Diploma - Culinary Arts
Point Pleasant High School