Charla Liss
Haysville
Summary
Accomplished Patient Financial Counselor with a strong focus on financial counseling and claims management. Known for exceptional communication skills and a commitment to HIPAA compliance, driving significant improvements in cash flow and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Patient Financial Counselor
Parallon Shared Services Center at Wesley Medical Center
Wichita, KS
01.2019 - Current
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Trained new staff on patient financial services best practices, elevating overall performance of financial counseling team.
Document Imaging Specialist
Parallon Shared Services Center
Wichita, KS
05.2017 - 01.2019
- Scanning, Indexing, paper medical records.
- Oversaw digital archiving initiatives, ensuring compliance with regulatory requirements.
- Trained new employees on best practices for document scanning, indexing, and quality control procedures.
- Continuously improved personal knowledge and skills related to document imaging technologies through regular training opportunities and professional development.
- Collaborated with team members to complete high-volume scanning projects within tight deadlines.
- Facilitated communication between departments by sharing digitized documents as needed for various projects or requests.
Administrative Manager
Farmers District 0472
Wichita, KS
05.2012 - 03.2017
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
Education
High School Diploma -
West High School
WichitaState License - Npn 8501608
Ks State License Life Insurance
Topeka, KS01-2016
Skills
- Medicare expertise
- Claims processing
- Payment negotiations
- Insurance verification
- Financial counseling
- Medical billing
- HIPAA compliance
- Verbal and written communication
- Patient registration
- Data entry proficiency
- Payment collection
Timeline
Patient Financial Counselor
Parallon Shared Services Center at Wesley Medical Center
01.2019 - Current
Document Imaging Specialist
Parallon Shared Services Center
05.2017 - 01.2019
Administrative Manager
Farmers District 0472
05.2012 - 03.2017
High School Diploma -
West High School
State License - Npn 8501608
Ks State License Life Insurance