Sierra Gooden
Woodridge,IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Financial Counselor
Advocate Aurora Health
01.2022 - Current
- Maintained knowledge of community services and resources available to patients
- Referred patients to appropriate health care services or resources
- Analyze patients' ability to pay to determine charges on sliding scale
Patient Access Representative Emergency Room
Advocate Aurora Health
05.2019 - 01.2022
- Collecting patients' demographics and insurance information
- Collecting copayments
- Explaining insurance benefits
- Obtaining documents and signatures
Accounts Receivable Assistant
Lesman Instrument Company (A Kele Company)
08.2017 - 05.2019
- Greeted visitors and callers and handled inquiries and directed them to the appropriate persons according to needs
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Made copies of correspondence and other printer materials
- Opened, routed, and distributed incoming mail to staff members
Sales Representative
Best Buy
06.2015 - 08.2017
- Home and Theater Sales
- Appliances Sales
- Credit Card Sales
- Schedule Deliveries
- Customer Service
- Cashier
Education
Associate in Arts (AA) - Business Administration
COLLEGE OF DUPAGE
05.2019
Skills
Insurance Verification
Medicaid knowledge
Medicare Expertise
Payment Negotiations
HIPAA Compliance
Patient Registration
Medical Terminology
Problem-solving abilities
Punctual and Hardworking
Calm and Effective Under Pressure
Excellent Communication
Registration and Scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Financial Counselor
Advocate Aurora Health
01.2022 - Current
Patient Access Representative Emergency Room
Advocate Aurora Health
05.2019 - 01.2022
Accounts Receivable Assistant
Lesman Instrument Company (A Kele Company)
08.2017 - 05.2019
Sales Representative
Best Buy
06.2015 - 08.2017
Associate in Arts (AA) - Business Administration
COLLEGE OF DUPAGE
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