Charla Myers
Pinckney,MI
Summary
Dynamic manager with a proven track record at McDonalds, excelling in customer service and team leadership. Enhanced guest satisfaction through effective dispute resolution and relationship building. Skilled in time management and clinical documentation, driving operational efficiency and fostering loyalty in diverse environments.
Overview
11
11
years of professional experience
Work History
Manager
GLS McDonalds
10.2024 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Resolved customer complaints promptly to enhance guest satisfaction and retention.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner
SKM Services
07.2021 - Current
- Managed daily operations, ensuring efficiency and quality of service.
- Developed customer relationships to enhance loyalty and repeat business.
- Implemented marketing strategies to increase brand visibility and attract clientele.
Front Desk Receptionist
Dr Ismael D Yanga MD
08.2014 - 08.2016
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated communication between guests and staff, enhancing service quality and guest satisfaction.
- Maintained organized records of guest information and transactions, supporting accuracy in billing processes.
Education
GED -
Pinckney High School
Pinckney, MINo Degree - Medical Assistant
Ross Medical Education Center
Brighton03-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Relationship building
- Patient scheduling
- Clinical documentation
- Data entry
- Professionalism and ethics
- Compassionate caregiver
Timeline
Manager
GLS McDonalds
10.2024 - Current
Owner
SKM Services
07.2021 - Current
Front Desk Receptionist
Dr Ismael D Yanga MD
08.2014 - 08.2016
GED -
Pinckney High School
No Degree - Medical Assistant
Ross Medical Education Center
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