Charla Roach
Alamogordo,New Mexico
Summary
Adept at building trusting professional relationships with families by being empathetic and sensitive to needs. Talented financial manager with advanced knowledge of QuickBooks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Funeral Director
Alamogordo Funeral Home
Alamogordo, NM
09.2022 - 01.2024
- Led and directed funeral and graveside services.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Arranged for clergy members to perform funeral services.
- Removal of deceased
- Embalming and post care
- Family counciling
Loan Officer
Wallace Loans
Alamogordo, NM
09.2021 - 06.2022
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
Case Manager
Zia Therapy
Alamogordo, NM
01.2020 - 01.2021
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Assistant Manager
Chopes
La Mesa, M
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Criminal Science
NMSU
Las Cruces, NM01-2012
High School Diploma -
Alamogordo High School
Alamogordo, NM05-2003
Skills
- Mortuary operations
- Grief counseling
- Embalming techniques
- Compassionate communication
- Supply ordering
- Valid New Mexico driver's license
- MS Word, Excel, and Outlook
- Excellent listening skills
Timeline
Funeral Director
Alamogordo Funeral Home
09.2022 - 01.2024
Loan Officer
Wallace Loans
09.2021 - 06.2022
Case Manager
Zia Therapy
01.2020 - 01.2021
Assistant Manager
Chopes
Criminal Science
NMSU
High School Diploma -
Alamogordo High School
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