Charla Williams
Bushnell,FL
Summary
Personable Lead Clerical Float skilled at facilitating patients appointments. Delivers top-notch service, support, and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems
Overview
21
21
years of professional experience
Work History
Lead Clerical Float
BayCare Medical Group
02.2005 - Current
- Front desk operations
- Customer service
- Telephone etiquette
- Appointment scheduling
- Organization and time management
- Problem solving
- Data entry
- Verbal and written communication
- Detail-oriented
- EHR software
- Assist with training employees
- Assist supervisor (when needed)
- Assist in Administration
- Manage multiple doctors schedule and templates
Secretary/Staff Assistant
Lake-Sumter Community/State College
08.2003 - 01.2005
- Answer telephones.
- Respond to customers through email.
- Prepare materials for the youth program.
- Manage inventory.
- Assist with procurement requests.
- General office duties.
- Assist students and parents with any questions or concerns about trips, events, or paperwork if and when needed.
- Maintained and filed any documentations that needed to be filed.
- Sent out memos and made phone calls.
- Chaperone field trips.
- Communicated with students, parents, and staff on a professional level.
Education
Bachelor of Science - Supervision And Management
Polk State College
Winter Haven, FL12.2023
Associate of Arts -
Polk State College
Winter Haven, FL05.2021
High School Diploma -
South Sumter High School
Bushnell, FL05.2001
Skills
- Scheduling
- Training Coordination
- Problem-Solving
- Calendar Management
- Data Entry
- Multi-line phone proficiency
- Clerical Support
- Positive Attitude
- Payment Processing
- Verbal Communication
- Medical Records Management
- Creative Thinking
Timeline
Lead Clerical Float
BayCare Medical Group
02.2005 - Current
Secretary/Staff Assistant
Lake-Sumter Community/State College
08.2003 - 01.2005
Bachelor of Science - Supervision And Management
Polk State College
Associate of Arts -
Polk State College
High School Diploma -
South Sumter High School