Latoya Irvin
Milwaukee,WI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Organized administrative professional prepared for clerical tasks and office management. Proven ability to handle communications, maintain records, and support team functions effectively. Known for reliability and adaptability, ensuring smooth operations and positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerical Assistant
Milwaukee County Child Support
05.2022 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Patient Service Representative/COVID scheduler
ProHealth Care
02.2021 - 10.2022
- Manages customer’s request for COVID vaccination appointments and schedules through multiple
- Hospital online scheduling systems; Customer care is critical
- Documents, finalizes and coordinates appointment and schedules
- Timely escalates issues in schedules and appointments to accountable entities
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Access Representative/COVID
Froedtert Health/Ceberal Staffing
11.2020 - 02.2021
- Greeting patients and their caregivers on arrival
- Collecting information such as patient details, medical history, billing, and insurance information, etc
- Preparing patient admission and discharge documentation
- Entering information into databases and maintaining accurate records
- Relaying information to relevant staff members
- Informing patients and their caregivers of hospital procedures, policies, and protocols
- Providing patients with billing and payment information
- Dealing with patient questions, concerns, and issues.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Health Unit Coordinator/CNA
Aurora Health Care
01.2017 - 11.2020
- Use EPIC for all chart access, ROI, review order preparing all admission and discharge paperwork, removing and placement of beds, scheduling patients appointment's verifying insurance, setting up admission and discharge charts, IMM paperwork, pulling/pushing patients through, insurance billing, charging accounts, answering phones, dressing, feeding, bathe, glucose check, condom catheter, IV insert, Medical Records/Health information Specialist
- Assisted with processing patient admissions, transfers and discharges.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Medical Records Coordinator
Arlington Heights Nursing and Rehab
08.2015 - 01.2017
- Review and audits medical records for accuracy and completeness: evaluates medical codes for correctness; ensures security and confidentiality of medical records processes request for patient information by classifying accordingly process request for health information received from patients account purges and archives medical records on an as needed basis accesses location of medical records through chart tracking system; logs charts in and out of rooms
Education
Associate - Medical Billing in Medical Billing
DeVry University
Chicago, IL05.2020
Skills
- Working knowledge of anatomy, physiology, infection control and specimen processing
- Proficient in Venipuncture, Capillary, Syringe and Butterfly Methods
- Thoroufh understanding of Centrifugation and specimen aliquoting
- Familiar with medical terminology, first-aid and safety
- Skilled in multitasking and customer service
- 75 blood draws punctual
- EMR Systems
- Epic
- Insurance Verification
- Medical Records
- Medical Scheduling
- Medical Office Experience
- Appointment Confirmation
- Medical Filing
- Routing Lab Results
- Medical Billing
- Verbal and Written Communication
- Microsoft Office
- Filing systems
- Maintaining records
- Copying documents
- Scheduling and calendar management
- Scheduling appointments
- Record preparation
- Fax operations
- Email management
- Office equipment
- Phone reception
- Filing and data archiving
- Mail handling
- Mail distribution
- Scheduling
Certification
CNA CPR Certification Basic Life Support (BLS) December 2020 to December
2022
Additional Information
- Authorized to work in the US for any employer
Timeline
Clerical Assistant
Milwaukee County Child Support
05.2022 - Current
Patient Service Representative/COVID scheduler
ProHealth Care
02.2021 - 10.2022
Patient Access Representative/COVID
Froedtert Health/Ceberal Staffing
11.2020 - 02.2021
Health Unit Coordinator/CNA
Aurora Health Care
01.2017 - 11.2020
Medical Records Coordinator
Arlington Heights Nursing and Rehab
08.2015 - 01.2017
Associate - Medical Billing in Medical Billing
DeVry University
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