Dedicated professional with extensive experience in customer service, management, and phlebotomy. Skilled in
maintaining compliance with safety and regulatory standards, and adept at enhancing customer and patient
experiences. Seeking a role that leverages my organizational skills and commitment to exemplary service in a
dynamic environment.
Productivity software
OSHA
POS systems
Microsoft Teams
Customer returns handling
Order inquiry handling
In-person customer service
Clinical laboratory experience
Client interaction via phone calls
Merchandising display arrangement
DOT (Department of Transportation) regulations
Greeting customers
Dependability
EMR systems
Phone customer support
CRM system proficiency
Attention to detail
Assistant manager experience
Delivery driver experience
Financial services
Overseeing training
Financial transaction processing
Merchandising
Insurance prior authorization
Customer inquiry handling
Maintaining an organized workspace
Accounts Receivable
Interpersonal skills
Order management system
Medical scheduling
Payment reconciliation
Task prioritization
GPS
Office experience
Computer literacy
Customer communication
Customer relationship building
Inventory Management
Working with geriatric patients
Cleaning
Typing
Managing teams in a customer support role
Phone etiquette
Vehicle maintenance
Objection handling
Maintaining patient confidentiality
Patient interaction
Microsoft
Social media platforms
Microsoft Office
Food safety management
Assisting with digital banking services
Phlebotomy
Organizational skills
Handling customer exchanges
Conflict management
Communication skills
Invoicing
Individual consumer customer service
Technical support
Customer support experience within telecommunications industry
Environmental services
Phone call management
SMS customer support
Technical Proficiency
Retail management
Managing patient records
Healthcare infection prevention and control expertise
Customer Relations
Convenience store experience
Clerical experience
Salesforce
Store opening/closing procedures
Outbound sales
Medical documentation
Microsoft Outlook
Communications
Teamwork
Research
Improving customer support response time
Customer relationship management
Phone communication
Inventory records
Anatomy knowledge
Client email correspondence
Multi-line phone systems
Patient monitoring
Medical office experience
Customer service manager experience
Quality assurance
Account Management
Physiology knowledge
Customer training
Laboratory experience
Customer support experience within retail industry
CRM software
Client services
Providing product information
Email customer support
Live chat
Operations management
Patient screening
Health compliance
Electronic documentation
Customer service
Blood testing procedures
Team collaboration
Safety protocols
Vital signs monitoring
Blood collection
Patient documentation
Safety compliance
Pediatric phlebotomy
Venipuncture
Medical terminology
Quality control guidelines
Venipuncture and capillary puncture
Sample labeling
Anatomy and physiology
EMR recordkeeping
Order of draw
Specimen handling
Patient care
Medical records handling
Infection control
Hemoglobin testing
Medical records maintenance
HIPAA compliance
Syringe method
Blood culture collection
Specimen preparation
Multi-sample collection
Geriatric phlebotomy
Butterfly needle technique
Specimen collection and storage
Proper labeling
Certified Phlebotomist
15.50 Per Hour
Experienced (Non-Manager)