Charlea Fiorino
Springfield,MO
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Lead Trainer
Jw kitchen
Springfield, MO
12.2023 - Current
- Greet guests with a warm inviting attitude
- Trained new servers on restaurant protocols and customer service best practices.
- Cultivated warm relationships with regular customers.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction with service provided.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collect payment and provide correct change
- Maintained cleanliness and organization of dining area to create welcoming environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
Server/Bartender
Rock Island Grill
Branson, MO
06.2023 - 12.2023
- Offer specials to guests
- Serve food and drinks while maintaining efficiency throughout the night
- Managing several different tables or guests at one time under pressure to provide the best service possible
- Correctly pour appropriate ingredients and garnishing drinks to look the most appealing
- Cleaning and bussing my tables to keep and clean 'real-estate' for the next guest
Assistant Food and Beverage Director
Millwood Golf & Racquet Club
Ozark, MO
09.2022 - 06.2023
- Coordinated food and beverage operations to enhance guest satisfaction and streamline service efficiency.
- Increased revenue by identifying opportunities to upsell premium beverages and menu items during peak hours.
- Oversaw budgeting for food and beverage departments, ensuring cost-effective resource allocation.
- Boosted sales by designing appealing promotional events and creating enticing limited-time offers.
- Streamlined operations for increased efficiency by optimizing staff scheduling and workflow.
- Organized and maintained a clean workplace in front and back of house
- Developed and implemented staff training programs to improve service quality and operational standards.
- Implemented successful training programs for new hires, ensuring a smooth integration into the team and consistent service quality.
- Fostered a positive work environment through effective communication, collaboration, and employee recognition initiatives.
- Developed strong relationships with vendors, negotiating favorable pricing and securing high-quality products.
Office Administrator/Manager
Pink Energy
Springfield, MO
02.2022 - 09.2022
- Worked in office and remotely tracking employee sales
- Maintained vehicle maintenance records
- Set up appointments for vehicle servicing and logged hours driven for 8-10 company vehicles
- Kept all vehicles in compliance in city and state licensing/registration
- Answered phone calls and emails for concerned customers about their solar system contracts
- Worked exclusively on various Microsoft platforms
- Lead team meetings for the sales agents in my district
Administrative Assistant/Receptionist
Highland Springs Country Club
Springfield, MO
03.2020 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Oversaw inventory management of office supplies, reducing costs through effective vendor negotiations.
- Maintain cleanliness & organization in the offices
- Create labels for mailing purposes
- Process & balance restaurant sales from the night before
- Process & apply all payments made by homeowners and club members on their accounts
- Manage & Track all Club & Community mailings including bulk mail
- Track home sales throughout the Community & update home owners profiles
- Serve as HOA secretary to all Homeowners meetings
- Organizing & preparing meeting documents
- Sending meeting reminders to the Board Members & Design Review Committee Members
- Collecting the building materials from builders and filing correct paperwork for builders to start the construction process
- Ensure that paperwork is filled out to its entirety and correctly
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Server/Bartender
Highland Springs Country Club
Springfield, MO
05.2019 - 03.2020
- Attend to members requests and needs quickly and efficiently
- Offer and upsell to the newest menu items
- Clear off tables only leaving the spoon and water glasses on tables
- Making every members experience memorable so they want to return
- Call every member by their name offering personalized service
- Lifting various items weighing anywhere between 25-60 pounds
- Experience with fast paced environments
Server
Logan's Roadhouse
Springfield, MO
01.2017 - 05.2019
- Quickly and Efficiently attend to guests needs and wishes.
- Solve issues quickly and without hesitation.
- Make all guests feel welcomed as if they are family at all times.
Coach/Trainer
Dynamics Gymnastics
Springfield, MO
08.2016 - 06.2017
- Monitor children
- Teach the kids how to properly do new skills safely and with the correct technique
- Clean and sanitize equipment after classes
Retail Sales
Cracker Barrel
Cape Girardeau, MO
10.2014 - 06.2016
- Restock and rotate new and old product.
- Sell guests the hottest and newest product on the shelves.
- Make the guest feel that they cannot live without that product offered to them.
Education
College Credits - Management
Missouri State University
Springfield, MO01-2018
High school or equivalent - High School
Jackson High School
Jackson, MO05-2016
Skills
- Microsoft Applications
- Strong Communication
- Organizational skills
- Employee relations
- Inventory control
- Manager experience
- Client services
- Contracts
- Exceptional Customer Service
- Productivity software
- Account management
- Self-Motivation
- Team leadership
- Time management
- Complex Problem-solving
- Documentation and reporting
Certification
- BLS/CPR January 2020 to January 2022
- Driver's License
- CPR Certification
Timeline
Server/Lead Trainer
Jw kitchen
12.2023 - Current
Server/Bartender
Rock Island Grill
06.2023 - 12.2023
Assistant Food and Beverage Director
Millwood Golf & Racquet Club
09.2022 - 06.2023
Office Administrator/Manager
Pink Energy
02.2022 - 09.2022
Administrative Assistant/Receptionist
Highland Springs Country Club
03.2020 - 02.2022
Server/Bartender
Highland Springs Country Club
05.2019 - 03.2020
Server
Logan's Roadhouse
01.2017 - 05.2019
Coach/Trainer
Dynamics Gymnastics
08.2016 - 06.2017
Retail Sales
Cracker Barrel
10.2014 - 06.2016
College Credits - Management
Missouri State University
High school or equivalent - High School
Jackson High School