Charlean Lucios
Killeen,TX
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Associate
Par Pacific
Honolulu, Hawaii
03.2018 - 07.2024
- Worked closely with other departments to resolve customer issues in a timely manner.
- Researched technical problems reported by customers and provided detailed solutions.
- Reported any unresolved product issues or discrepancies to supervisor immediately.
- Provided training and guidance for junior customer service associates when needed.
- Assisted customers in navigating website features, enabling them to find products easily.
- Contributed ideas at monthly team meetings regarding ways to improve overall customer satisfaction levels.
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
Education
High School Diploma -
Pohnpei Island Central School
Pohnei FSM06-1987
Skills
- Cash Handling
- Product Location
- Issue Research
- Order Management
- Complaint Handling
- Sales
- Customer Service
Timeline
Senior Customer Service Associate
Par Pacific
03.2018 - 07.2024
High School Diploma -
Pohnpei Island Central School
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