Charlease L. Wiggins
Stone Mountain,GA
Summary
5 Years of HR Experience
5 Years of management experience
20 years Admin/Office management experience
4 yrs. experience with Procurement Processes
Coordinated regional projects for corporate partners
Highly organized
Experienced in project leadership
Excellent written and verbal communications skills
A Little About Me
Logical and insightful HR Generalist with 5 years of experience in leading teams. Proficient in creating, deploying and enforcing procedures, policies, regulations and programs. Driven to maximize performance, workloads, initiative and cost reduction measures. Committed to guiding HR programs focused on propelling business to peak performance.
Overview
11
11
years of professional experience
Work History
Associate Human Resources Business Partner
Stord
Atlanta , GA
04.2024 - Current
- Assisted in the development of succession planning initiatives for key positions within the organization.
- Provided guidance on labor relations matters such as collective bargaining agreements and union negotiations.
- Advised supervisors on appropriate disciplinary action according to company policy when necessary.
- Coached managers on best practices for effective management of their teams.
- Participated in investigations into complaints of workplace harassment or discrimination.
- Conducted exit interviews with departing employees to understand reasons for leaving the company.
- Maintained accurate records related to personnel activities such as hiring, terminations, promotions, leaves of absence.
- Collaborated with senior leadership to develop strategic plans to support business objectives.
- Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
- Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
- Developed strategies to increase employee retention rates by implementing new rewards programs or improving working conditions.
- Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
- Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.
- Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
- Organized team building activities designed to promote collaboration among employees across departments.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Drove changes to different areas of operations to align company with HR strategies.
- Diagnosed potential personnel issues to create action plans to eliminate complications.
- Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
- Planned and executed special events such as holiday parties for employees.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
- Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Maintained compliance with state and federal employment laws and regulations.
- Increased employee base to meet changing staffing needs.
- Oversaw staffing needs, performance reviews, staff development, and training procedures and coaching initiatives.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Handled employee discipline and termination to address policy infractions.
Human Resources Generalist
Quiet Platforms
Atlanta, GA
09.2022 - Current
- Became a part of the Atlanta locations, a launch site in September 2022
- Recruite, Interview, and facilitate the hiring process. Hired 14 Operations leaders and 8 direct hires between September 2022 and October 2023.
- Successfully converted 115 associates to full-time in 2023.
- Facilitated our 2024 New Benefits Orientation during the company transition.
- Facilitated and rolled out our new payroll process during the company transition for 2024.
- Rolled out company policy changes due to company transition to AEO to align with company policies in 2024.
- Continuously drives a positive warehouse culture through associate engagement, recognition, and DEI
- Manage and promote team building events and engagements via LinkedInteam building events and engagements via LinkedIn
- Coordinated and completed our 1-year anniversary celebration for the Atlanta site
- Create communication outlets such as Birthday Roundtables, Suggestion boxes, table toppers and Biweekly announcement communications via tv monitors and newsletter.
- Maintain a strong partnership with the General manager and the operations department to sure we are being consistent in all practices.
- Maintain a healthy partnership with our workforce staffing vendors to ensure they are fulfilling the needs of the operation and operating within the guidelines of the company standards
- Partner with the operations leadership to ensure we are compliant with daily processes such as mandatory and non-mandatory training, continuous education, and work assessments
- Partner with other HR teams to build a cohesive team across sites, amongst HR practices and associate engagements.
- Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations
- Partner with operations and safety Leadership to complete investigations, disciplinary meetings and terminations
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Close out payroll for the site and temporary agencies using various trackers and reports created to ensure all timecard and time off approvals have been completed.
General Manager Assistant
Amazon
Atlanta, GA
07.2018 - 07.2022
- Managed site Employee Relations budgets as well as network special events/project budgets of up to $150k
- Tracked Purchase Orders and audited received items in Coupa while approving invoices using
- OpsFinance
- Purchase card spends were submitted on the Concur system by matching receipts to the virtual statement for each transaction
- Managed Accounts Payable holds to ensure invoiced items were updated expeditiously while maintaining a positive customer experience
- Partnered closely with the security team to ensure visiting employees and vendors have the proper access for entry
- Point of contact for the site COVID-19 supply purchases, distribution, and processes site wide
- Managed AMXL COVID-19 supplies protocol and worked directly with Regional AMXL managers to procure and secure supplies for other sites
- Co-ordinated conferences, meetings, and training on and off site regularly for the operations team
- Scheduled yearly visits from high level leadership such as Director and Senior regional level
- Often required partnering with their Executive Assistant to schedule the itinerary for site meetings during their visits
- As well as meals for lunch and dinner if requested
- Coordinated and facilitated associated engagement activities for the Associates site wide
- Which lead to an 85% increase in employee morale over the past 2 years
- Developed and managed an Associate Activities Committee to ensure Peak Season operated at full capacity
- Managed the office day to day operations to ensure supplies are stocked or replenished and the office area is neat and clean
- Helped to Improve and influence stronger Amazon culture amongst associates and leaders by analyzing associate feedback to gauge satisfaction and encourage suggestions
- Procured third party vendors for large site projects and events to include food trucks, DJ teams, photobooths, photographers, etc
- Sent out regular daily, weekly, and monthly communications throughout the facility
- I audited all communications to ensure they were up to date and relevant to company and building standards
- Planned and distributed communications for all Leadership Team monthly meetings, outings, events, and initiatives
- Scheduled and coordinating service appointments with building vendors
- Assisted the Site Leader and Operations Leadership with daily needs.
Human Resources Operations Associate
Amazon
12.2013 - 07.2018
- Used MyTime/Kronos to deep dive time issues for associates as well as resolving simple UPT and missed punch issues
- Partnered with Leadership for larger time issues especially when involving termination
- Worked on special projects such as the weekly newsletter “inSTALLments,” Prime Day, and standard events such as implementing Career Choice and Career Skills roll to the site
- Scheduled and Organized Interviews (Amazon Atl8)
- Investigated highly sensitive HR and Employee Relations issues
- Independently managed all cases and quickly brought investigations to a close
- Improved employee experience and continued development by partnering with the Operations team to ensure all engagements were completed
- Completed administrative daily reports such as ADAPT feedback and On-Premises reports by analyzing data using various internal systems
- Trained other Human Resources Operations Associates for various sites in the ATL/Georgia node.
Education
Certification - Meeting And Event Planning
IAP Career College
Stone Mountain, GA12-2023
Bachelor of Science -
Full Sail University
Winter Park, FLSkills
Professional Skills
- Policy Implementation
- Employment law knowledge
- Organizational Development
- Interviewing expertise
- Employee Recruitment
- Employee Survey
- New Employee Orientations
- On-Boarding
- Off-Boarding
- Employee Counseling
- Personnel Engagement
- Dispute Resolution
- Termination Procedures
- Workers' Compensation
- Diversity and Inclusion
- Benefits Administration
- Compensation and Benefits
- Payroll Processing
- Employee Relations
- Background Checks
- Manager Coaching and Training
- Team Collaboration
- Strategic Communication
Offices and Systems Knowledge
- Microsoft Office
- Google Suite
- Adobe Reader 8
- The Internet
- Social Media Platforms
- Asana
- Visio
- Webex Meetings
- Zoom Conferencing and Meetings
- Concur
- Coupa
HR Systems
- Insperity
- UKG by Kronos
- My Time by Kronos
- Quip
- Skype for Business,
- Amazon Payee Central
- People Portal
- Oracle
- Workforce Staffing System
- Insperity
Office Machinery
- Fax Machine
- Copy Machine
- Postal Machines
- Multi-lined telephone systems
- Mounted Projector and Screens
- PA System/Portable
- Wireless Speaker
- Wireless dual microphones
- Audio system with receiver set-up,
- DVD
- VCR
- Wireless Wi-Fi connectors,
- Virtual conference systems and setup
- Report Generation
- Room and calendar scheduling applications
- Smart TV setup and programming
- Plotter - Cannon and HP
- Laminator Machine
Timeline
Associate Human Resources Business Partner
Stord
04.2024 - Current
Human Resources Generalist
Quiet Platforms
09.2022 - Current
General Manager Assistant
Amazon
07.2018 - 07.2022
Human Resources Operations Associate
Amazon
12.2013 - 07.2018
Certification - Meeting And Event Planning
IAP Career College
Bachelor of Science -
Full Sail University