Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlee De Maria

Davie,FL

Summary

Versatile and results-driven professional with a strong background in customer service and multitasking, honed at European Wax Center and TJ Max. Expert in relationship building and proficient in social media marketing, I excel in fast-paced environments, consistently enhancing customer satisfaction and loyalty through exceptional service and attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Aesthetician

European Wax Center
01.2024 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various waxing services to help minimize hair growth and skin irritation due to shaving.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

Guest Service Representative

European Wax Center
12.2022 - 01.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Sold packages and products by the company to help guests obtain their desired results

Server

Cracker Barrell
09.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Teaching Assistant

Mount Helix
06.2022 - 08.2022
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.

Sales Associate

TJ Max
05.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Aesthetics

Archbishop Edward A. McCarthy High School
Southwest Ranches, FL
12.2023

Aesthetician - Aesthetics

Sheridan Technical College
Hollywood, FL
12.2023

Skills

  • Customer service
  • Multitasking and organization
  • Social media marketing
  • Scheduling
  • State licensed esthetician
  • Excellent team player
  • Attention to detail
  • Relationship building and management
  • Retail sales
  • Professional demeanor
  • Client needs assessment
  • Sales background
  • Software use
  • Fast paced work environment

Certification

Licensed aesthetician.

Timeline

Aesthetician

European Wax Center
01.2024 - Current

Guest Service Representative

European Wax Center
12.2022 - 01.2024

Server

Cracker Barrell
09.2022 - 12.2022

Teaching Assistant

Mount Helix
06.2022 - 08.2022

Sales Associate

TJ Max
05.2021 - 08.2021

Aesthetics

Archbishop Edward A. McCarthy High School

Aesthetician - Aesthetics

Sheridan Technical College

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Charlee De Maria