Summary
Overview
Work History
Education
Skills
Timeline
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Charlee Dotson

Floresville,TX

Summary

Accomplished leader with a proven track record at Tractor Supply Company, enhancing team performance and customer satisfaction. Expert in employee training and customer service management, I've significantly contributed to operational efficiency and sales growth. Skilled in POS systems and fostering strong partnerships, my approach has consistently resulted in achieving and surpassing business objectives.

Overview

20
20
years of professional experience

Work History

Team Lead

Tractor Supply Company
03.2024 - Current
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Cashier

Tractor Supply Company
09.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Interim Opps Manager

Tractor Supply Company
12.2023 - 03.2024
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Opps Team Member

Tractor Supply Company
10.2022 - 12.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Learned all required tasks quickly to maximize performance.

Sales Manager

Sheplers Western Wear
05.2010 - 05.2011
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Sales Associate

Sheplers Western Wear
10.2004 - 05.2010
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

GED -

Lytle High School
Lytle, TX
05.2004

Skills

  • Customer Service
  • Detailed orientated
  • POS Systems
  • Employee Training
  • Partnership building
  • Customer Service Management

Timeline

Team Lead

Tractor Supply Company
03.2024 - Current

Interim Opps Manager

Tractor Supply Company
12.2023 - 03.2024

Opps Team Member

Tractor Supply Company
10.2022 - 12.2023

Cashier

Tractor Supply Company
09.2019 - Current

Sales Manager

Sheplers Western Wear
05.2010 - 05.2011

Sales Associate

Sheplers Western Wear
10.2004 - 05.2010

GED -

Lytle High School

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Charlee Dotson