Charlee Lewis
Philadelphia,PA
Summary
Reliable and self-motivated work-from-home professional with strong communication, time management, and computer skills. Experienced in handling tasks independently, meeting deadlines, and maintaining accuracy in a remote environment. Comfortable using digital tools such as email, video conferencing, Microsoft Excel, and PowerPoint to support daily operations and team goals.
Overview
5
5
years of professional experience
Work History
Appointment Scheduler
Omni Interactions
Philadelphia, pa
11.2025 - Current
- Managed calendars and coordinated schedules for multiple departments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided clear instructions to patients regarding their upcoming visits.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Resolved customer complaints in a professional manner.
Customer Service Remote
OMNI
09.2024 - Current
- Serve as the first point of contact for customer inquiries via phone ensuring a prompt and courteous response.
- Resolve customer complaints with a solutions-oriented approach, aiming to enhance customer satisfaction and loyalty.
- Maintain up-to-date knowledge of OMNI's products, services, and policies to provide informed support and guidance to customers.
- Identify and escalate priority issues to the appropriate teams or management, ensuring complex problems receive the attention required.
Work From Home Agent
Navient
Moorestown, USA
02.2021 - Current
- Facilitate registration and scheduling processes for vaccine appointments, ensuring accurate and timely coordination for both first and second doses.
- Manage a high volume of inbound and outbound calls, providing informative responses to general inquiries and maintaining customer satisfaction.
- Maintain detailed records of customer interactions, contributing to the overall efficiency and effectiveness of the service provided.
- Documented interactions in the customer relationship management system.
Security Breach Work From Home
Omni Interactions
Philadelphia, New York
08.2021 - 04.2023
- Utilized various software and tools to streamline processes and optimize performance.
- Monitor security systems, logs, and alerts to detect potential breaches.
- Document incidents, findings, and response actions clearly and accurately.
- Familiar with security tools (SIEM, firewalls, antivirus, IDS/IPS).
Education
Associate of Arts - Business Administration
Strayer University
Baltimore, MD06-2025
High School Diploma -
Ewing HIgh
Ewing06-2014
Skills
- Email handling (Gmail, Outlook)
- CRM tools (Zendesk, Salesforce, Freshdesk)
- Live chat and ticketing
- Microsoft Office and Google Workspace
- Basic troubleshooting (internet, headset, software)
- Fast and accurate typing
- Time management
- Strong written communication (chat and email)
- Active listening
- Basic computer navigation
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Appointment Scheduler
Omni Interactions
11.2025 - Current
Customer Service Remote
OMNI
09.2024 - Current
Security Breach Work From Home
Omni Interactions
08.2021 - 04.2023
Work From Home Agent
Navient
02.2021 - Current
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Ewing HIgh