CHARLEE NORTON
Bloomington,IN
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server/Bartender
Red Lobster
Bloomington, Indiana
02.2026 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to enhance service delivery.
- Maintained knowledge of company policies and procedures consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Hotel Indy
Indianapolis, IN
12.2024 - 08.2025
- Coordinated setup and execution of private events, providing exceptional service that enhanced guest satisfaction.
- Managed barista and serving responsibilities in fast-paced café environment, delivering high-quality service.
- Resolved customer concerns promptly and professionally, fostering positive guest experiences.
- Maintained a clean and organized dining environment by clearing tables, sanitizing surfaces, and restocking supplies.
- Accurately processed cash and card transactions through POS systems; balanced cash drawer at shift end.
Pizza Delivery Driver
Greek's Pizzeria
Zionsville, IN
05.2024 - 08.2024
- Delivered orders promptly, ensuring positive customer experiences through friendly, professional interactions.
- Utilized GPS and route-planning tools to enhance delivery efficiency and reduce wait times.
- Managed multiple simultaneous orders, prioritizing based on location and readiness.
- Followed all traffic and safety regulations to ensure safe and efficient delivery routes.
- Collected payments accurately and balanced cash, ensuring financial integrity at the end of each shift.
Hostess & Busser
Moontown Brewing Company
Whitestown, IN
11.2023 - 04.2024
- Greeted and seated guests to create a welcoming and organized dining experience.
- Managed guest flow and waitlist, effectively minimizing customer wait times.
- Maintained table turnover by clearing, cleaning, and resetting tables quickly during peak hours.
- Coordinated with servers and kitchen staff to facilitate seamless service operations.
- Assisted with reservations, large-party seating, and special event arrangements.
Intern
Seattle Dive Tours
Seattle, WA
09.2023 - 11.2023
- Engaged with customers at public dive sites, delivering information and support to enhance their experience.
- Developed social media marketing campaign to enhance brand visibility.
- Participated in workshops/classes to gain technical knowledge of company services.
- Streamlined back-office operations by implementing efficient filing and tracking systems. and maintained shop cleanliness.
Education
High School Diploma -
Zionsville High School
Zionsville, IN06-2023
Skills
- POS System Operation
- Financial Transaction Management
- Order Taking & Timing Coordination
- Order Accuracy Management
- High-volume service
- High-Volume Service Endurance
- Project Coordination & Event Support
- Event Setup Coordination
- Team Collaboration & Communication
- Calm under pressure
- Eager to learn
Personal Information
Driving License: Drivers license
Certification
- ServSafe Food Handling, Liquor License, Drivers license
- Microsoft Project Management - In Progress
- Microsoft Business Professional Certificate- In Progress
- Certified Associate in Project Management- In Progress
Additional Experience
- Babysitter / Volunteer Work — Various Roles
- Provided childcare, assistance, and general support in informal and volunteer settings.
Timeline
Server/Bartender
Red Lobster
02.2026 - Current
Server
Hotel Indy
12.2024 - 08.2025
Pizza Delivery Driver
Greek's Pizzeria
05.2024 - 08.2024
Hostess & Busser
Moontown Brewing Company
11.2023 - 04.2024
Intern
Seattle Dive Tours
09.2023 - 11.2023
High School Diploma -
Zionsville High School