Charleigh Madsen
Lewis and Clark Resort
Yankton,SD
3
years of professional experience
Dynamic Front Desk Agent with proven expertise at Lewis and Clark Resort, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through effective communication and efficient room management. Skilled in cash handling and time management, consistently delivering results in high-pressure environments.
Work History
Front Desk Agent
1 Year 5 Months- Greeted guests, processed check-ins and check-outs, and verified reservations with accuracy.
- Answered phones, routed calls, and resolved guest inquiries promptly and professionally.
- Managed reservation changes, cancellations, and special requests using property booking systems.
- Coordinated with housekeeping and maintenance to support room readiness and guest satisfaction.
Wrapping
11 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Time management
Listening skills
Front desk management
Housekeeping
Room assignments
Timeline
Front Desk Agent
Lewis and Clark Resort
05.2025 - CurrentRead More
Wrapping
Applied Engineering
08.2023 - 07.2024Read More
Yankton High School
High School Diploma
Read More