CHARLENE ALLAN
Naples,FL
Summary
Experienced in at-risk youth environments, compassionate Case Manager dedicated to achieving desired case outcomes. Strong work ethic, committed to maintaining accurate and timely documentation. Goal is to provide support and guidance, ensuring well-being and promoting positive change.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ESE Teacher/Case Manager
Naples Classical Academy
08.2023 - Current
- Provided one-on-one support for students struggling with specific academic or behavioral challenges.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated transition planning for ESE students moving to different educational settings or preparing for postsecondary opportunities.
- Partnered with parents and guardians to discuss student progress, address concerns, and collaborate on strategies for success at home and in the classroom.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Case Manager
Youth Haven
09.2022 - 08.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Pool Teacher
Naples Classical Academy
07.2021 - 08.2022
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Provided notes and reports on school day activities to teacher
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Educated K-10 students in various subjects to provide seamless transition during absence of head teacher
- Engaged students in discussions to promote interest and drive learning
- Remained up-to-date with emergency protocols and fire drill and lockdown procedures to keep students and staff safe in emergency events
- Built and strengthened positive relationships with students and staff
Clinic Manager
PRC Clinic
01.2016 - 09.2020
- Company Overview: woman-centered pregnancy clinic
- Manage daily operations for woman-centered pregnancy clinic
- Create and organize client files, schedule client appointments, triage crisis phone calls, assist with determining client needs
- Organize and schedule volunteers
- Perform patient assessments and contributed to development of interdisciplinary care plans
- Oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Prepared monthly reports to assist administrative leaders with key decision making and strategic operational planning
- Managed patient care database, including trouble shooting, maintenance, updates and report generation
- Interact with patients professionally by phone, email or in person to provide best care
- Woman-centered pregnancy clinic
Executive Assistant/Assistant HR Manager
Naples Christian Academy
01.2014 - 01.2016
- Serve as first contact for visitors to the school, answering incoming telephone calls, assist with student needs including minor first aid, tardy slips and parent assistance
- Maintain employee files, including benefits administration and mandatory training processing
- PTO database management
- Screening of potential employees
- Collected and analyzed information to produce concise reports
- Pitched in to help with teacher's tasks during busy periods and staff absences
Shelter Supervisor
Youth Haven Inc.
01.2012 - 01.2014
- Oversight of daily operations of Youth Haven's Emergency Shelter (serving abuse, neglected, abandoned children aged 6-17) ensuring compliance with agency standards
- Served as point of contact/referral for Shelter admissions
- Maintenance of historic and current Shelter Census
- Submission of necessary billings and payroll documentation
- Supervision of 13 employees, conducting employee evaluations and interviewing potential personnel
- Review client charts for content and completeness
- Work collaboratively with outside agencies, schools and resources for continuity of care for client in the shelter
Youth Care Coordinator
Youth Haven Inc.
01.2010 - 01.2012
- Provided an initial assessment of each client's needs for services and develop a Service Plan outlining the services that will be provided to client while in Shelter care
- Participate in agency Peer Reviews
- Ensure previous records, comprehensive assessments and case plans are requested and filed in client's chart
- Review medication administration and documentation for accuracy
- Serve as contact for outside enrichment activities/community resources such as C'Mon
- Work cooperatively with outside agency caseworkers, Guardians Ad Litem, school personnel, medical personal to ensure coordinated delivery of services
Education
Master of Arts - Human Services
Liberty University
Lynchburg, VABachelor of Science - Human Services
Florida Gulf Coast University
Fort Myers, FLAssociate of Arts - Psychology
Edison Community College
Naples, FLSkills
- Relationship Building
- Multitasking and Organization
- Organization and Planning
- Verbal and Written Communication
- Documentation and Reporting Information
- Confidentiality
- Records Management
- Classroom and Activity Supervision
- Staff Collaboration
- Analytical Skills
- Technology Savvy
- Individualized Care
- Operations Management
- Parent-teacher collaboration
- Data Collection
- Student Support
Certification
FDOE Temporary Certification in Special Education K-12 (2023-2028).
Timeline
ESE Teacher/Case Manager
Naples Classical Academy
08.2023 - Current
Case Manager
Youth Haven
09.2022 - 08.2023
Pool Teacher
Naples Classical Academy
07.2021 - 08.2022
Clinic Manager
PRC Clinic
01.2016 - 09.2020
Executive Assistant/Assistant HR Manager
Naples Christian Academy
01.2014 - 01.2016
Shelter Supervisor
Youth Haven Inc.
01.2012 - 01.2014
Youth Care Coordinator
Youth Haven Inc.
01.2010 - 01.2012
Master of Arts - Human Services
Liberty University
Bachelor of Science - Human Services
Florida Gulf Coast University
Associate of Arts - Psychology
Edison Community College
FDOE Temporary Certification in Special Education K-12 (2023-2028).
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