Charlene Brown
Hartford,CT
Summary
Dynamic Site Coordinator at First Choice Health Center with proven expertise in staff supervision and workflow planning. Enhanced clinic efficiency by optimizing scheduling and training new team members. Skilled in inventory control and fostering vendor relations, ensuring a safe environment while delivering exceptional patient care. Committed to improving operational outcomes through effective team leadership.
Overview
21
21
years of professional experience
Work History
Site Coordinator
First Choice Health Center
East Hartford, CT
01.2025 - Current
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Implemented patient intake procedures to enhance data accuracy and streamline operations.
- Assisted in training new staff on operational protocols and electronic health record systems.
- Managed inventory levels of medical supplies, ensuring availability for daily operations.
- Collaborated with healthcare providers to resolve patient inquiries and improve service delivery.
- Monitored compliance with health regulations, contributing to a safe clinic environment.
- Facilitated communication between departments to enhance teamwork and operational efficiency.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Improved site safety by conducting regular inspections and implementing necessary corrective action.
- Supervised crew of over 10 employees.
- Developed and enforced site policies to align with environmental and sustainability goals, promoting responsible practices.
Medical Assistant
Trinity Health of New England
Hartford, CT
06.2022 - 12.2024
- Assisted with patient intake processes, ensuring accurate collection of medical histories and insurance information.
- Supported clinical staff by preparing exam rooms and sterilizing instruments according to safety protocols.
- Collaborated with healthcare team to schedule appointments, optimizing patient flow and reducing wait times.
- Maintained electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Educated patients on treatment plans and procedures, enhancing understanding of care processes and follow-up requirements.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Secured prior authorization for surgical procedures to ensure compliance with insurance requirements.
Medical Assistant
Charter Oak Health Center
Hartford, CT
04.2018 - 02.2020
- Administered medications and vaccines under physician supervision, adhering to established protocols and guidelines.
- Trained new team members on operational procedures, fostering a collaborative work environment and improving workflow efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Medical Assistant
Hartford Gyn Center
Hartford, CT
04.2005 - 02.2018
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Education
GED -
Connecticut Adult Education
Hartford, CTMedical Assistant Certificate -
Sawyer School
Hartford, CTSkills
- Staff supervision
- Staff scheduling
- Scheduling coordination
- Training and mentoring
- Inventory control
- Vendor relations
- Safety enforcement
- Workflow planning
- Site operations planning
- Team leadership and motivation
Timeline
Site Coordinator
First Choice Health Center
01.2025 - Current
Medical Assistant
Trinity Health of New England
06.2022 - 12.2024
Medical Assistant
Charter Oak Health Center
04.2018 - 02.2020
Medical Assistant
Hartford Gyn Center
04.2005 - 02.2018
GED -
Connecticut Adult Education
Medical Assistant Certificate -
Sawyer School