CHARLENE CARROLL
McCormick,SC
Summary
Professional customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. I am known for teamwork, adaptability, and achieving results under changing conditions. I am skilled in conflict resolution, empathy, and time management.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
18
18
years of professional experience
Work History
Customer Care Representative
American Family Insurance
Madison, WI
03.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Managed high call volume with exceptional professionalism and efficiency.
Independent Sales Consultant
Carroll Enterprises
McCormick, SC
06.2018 - 03.2021
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Trained new sales consultants in the best practices, contributing to overall team success and productivity.
- Managed client accounts effectively, addressing concerns promptly and ensuring repeat business opportunities.
- Developed tailored sales strategies for each client, resulting in a higher conversion rate.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Manager
Sykes Enterprises, Incorporated
Greenwood, SC
05.2012 - 06.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Accountant
Settles Trucking
McCormick, SC
02.2008 - 05.2012
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Used advanced software to prepare documents, reports, and presentations.
Education
High School Diploma -
McCormick High School
McCormick, SC05.1988
Skills
- Creative problem solver
- MS Windows proficient
- Proficient in cash management
- Multi-line phone talent
- Training development aptitude
- Customer service
- Data entry
- Exceptional communication skills
- Quick learner
- Strategic sales knowledge
- Credit card processing
- Call center experience
Timeline
Customer Care Representative
American Family Insurance
03.2021 - Current
Independent Sales Consultant
Carroll Enterprises
06.2018 - 03.2021
Customer Service Manager
Sykes Enterprises, Incorporated
05.2012 - 06.2018
Accountant
Settles Trucking
02.2008 - 05.2012
High School Diploma -
McCormick High School