Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Charlene Colbert

Dothan

Summary

Compassionate nursing professional experienced in providing quality patient care in a variety of settings. Skilled in collecting vital signs, providing wound care, administering medication, and assisting with patient mobility. Demonstrated ability to provide compassionate and respectful care to individuals of all ages and backgrounds.

Overview

11
11
years of professional experience

Work History

Access Specialist

Southeast Health ACOM
07.2024 - Current
  • Managed high volume of inbound calls while maintaining courteous demeanor under pressure.
  • Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
  • Coordinated with medical professionals to ensure accurate insurance verification and authorization.
  • Developed comprehensive knowledge of insurance plans, enabling prompt resolution of coverage-related issues during intake interviews.
  • Contributed to a welcoming atmosphere for new patients by providing friendly assistance during initial visits.
  • Streamlined registration procedures for enhanced patient experience and reduced wait times.
  • Optimized workflow efficiency through regular evaluation and refinement of existing intake protocols.
  • Expedited appointment scheduling by maintaining an organized system and responding promptly to inquiries.
  • Enhanced staff productivity by providing ongoing training on best practices for patient intake procedures and documentation requirements.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Trained new staff on filing, phone etiquette and other office duties.

Medical Assistant

Women's Medical Center
07.2023 - 06.2024

NURSING TECHNICIAN

Dothan Medical Associates
07.2018 - 06.2023
  • Demonstrated clinical expertise in providing patient care, including taking vital signs, administering medications, injections, EKG's, phlebotomy, , prior authorizations and insurance precerts.
  • Performed clerical duties such as answering phones, scheduling appointments and maintaining electronic medical records.
  • Developed strong interpersonal skills to effectively communicate with patients and their families regarding treatments and procedures.

NURSING TECHNICIAN

Southeast Surgical Associates
09.2014 - 05.2017
  • Exhibited proficiency in aseptic techniques while preparing supplies for daily use in the nursing unit.
  • Performed clerical duties such as answering phones, scheduling appointments and surgeries. Along with maintaining electronic medical records.
  • Dressing changes, wound packing, removal of wound vacs, suture removal.
  • Provided education to patients on proper wound care management and post-operative instructions.
  • Assisted physicians during examinations, diagnostic tests and minor surgical procedures.

Education

LPN IN NURSING -

Wallace Community College
Dothan, Alabama
12.1994

Skills

  • Recording Vital Signs
  • Patient Medical Histories
  • Simple Dressings
  • Patient Communication
  • Patient Data Management Systems
  • Suture Removal
  • Phlebotomy Training
  • Privacy and Confidentiality
  • Medication Administration
  • Nursing Assignments
  • Wrap and Bandage Changing
  • Monitor Vitals
  • Blood Sugar Monitoring
  • Documentation

ADDITIONAL INFORMATION

  • 1- In 5 years I see myself still working in a nursing field that I love.
  • 2-My strengths are organization, multi tasking, communication, team management and critical thinking.
  • 3-My weaknesses are unorganization.
  • 4-My pet peeves are having to leave tasks unfinished, unorganization, malfunctioning hardware and unavailable resources.
  • 5-Team work is a must at any place of employment. It's an easier way to problem solve and reduce conflict among others.
  • 6-Dothan Medical Associates
  • 7-My current physician is leaving the practice and we are unsure of the practice positions that will be available.
  • 8-Working in a specialty clinic and enhancing my nursing skills in a different specialty.
  • 9- My ideal company a doctor's office that is stable and known for their good reputation.
  • 10- A job that is unorganized , no management, under staffed and no communication.
  • 11-My expectations are timely and accurate payment of payroll, adequate equipment training, full explanation of company policies and fair and constructive feedback from my supervisor.
  • 12- My salary request is $20/hr full time.
  • 13-I do have 18 years of computer experience.
  • 14-I do like electronic medical records.
  • 15-I have worked with Greenway and Athena systems.
  • 16-I can work from times that are required per the office and stay until all patients are gone.
  • 17- I only have facebook and I my screen name is Charlene Davis Colbert

Timeline

Access Specialist

Southeast Health ACOM
07.2024 - Current

Medical Assistant

Women's Medical Center
07.2023 - 06.2024

NURSING TECHNICIAN

Dothan Medical Associates
07.2018 - 06.2023

NURSING TECHNICIAN

Southeast Surgical Associates
09.2014 - 05.2017

LPN IN NURSING -

Wallace Community College