Charlene Coleman
Scherervile,IN
Summary
Friendly and enthusiastic professional with 13 years experience able to consistently meet customer service satisfaction goals. Results-oriented Customer Service Professional effective at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Efficient, accuracy-driven successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency.
Overview
10
10
years of professional experience
Work History
Life Insurance Agent
First Family Life
Las Vegas, NV
10.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Met with customers to provide information about available products and policies.
- Utilized targeted email campaigns and cold calling to increase revenue
Multi-site Scheduling Coordinator
ATI Physical Therapy
Lansing, IL
12.2021 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop daily work schedules, enabling proper patient flow daily company goals.
- Set up appointments with customers.
- Requisitioned materials to restock inventory and obtain goods for production.
- Worked with therapist and director to plan and coordinate production schedules.
- Greeted customers and helped with appointment questions, and copayments.
Guest Service Associate
Advocate Health Care
07.2013 - 10.2021
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas
- Completed weekly progress notes, updated quarterly treatment plans and maintained patient records by successfully utilizing practice management software, including Voltrak
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives
- Planned and implemented fundraising events
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Oversaw office inventory activities, including ordering and requisitions, volunteer coordination and mail or floral arrangement deliveries
Education
Associate of Science - Business Administration
Robert Morris College
Chicago, IL09.1990
Skills
- Excellent written and oral communication
- Multitasking
- Good communication skills
- Telephone etiquette
- Data management
- Filing assistance
- Office administration
- Excellent planner and coordinator
- Punctual
- Business Administration
References
Available Upon Request
Timeline
Life Insurance Agent
First Family Life
10.2022 - Current
Multi-site Scheduling Coordinator
ATI Physical Therapy
12.2021 - Current
Guest Service Associate
Advocate Health Care
07.2013 - 10.2021
Associate of Science - Business Administration
Robert Morris College