Summary
Overview
Work History
Skills
Timeline
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Charlene Cornell

Richmond,Virginia

Summary

Dynamic and results-driven professional with extensive customer service experience at ZALES. Proven ability to enhance sales through effective communication and organizational skills. Proficient in Microsoft Excel, adept at problem-solving, and committed to maintaining high standards of customer satisfaction. Recognized for driving successful jewelry sales and managing store operations efficiently.

Overview

20
20
years of professional experience

Work History

Key Holder/Jewelry Consultant

ZALES
North Chesterfield, VA
04.2025 - Current
  • Responsible for opening and closing the store
  • Including setting and disarming the security alarm system
  • Opening and closing registers, completing deposit documentation, and taking nightly deposits to the bank as needed.
  • Maintaining a clean and organized store environment
  • Helping customers with financing options for jewelry purchases
  • Diamond inspections and cleaning of jewelry.
  • Looking up warranties, purchases, and diamond bonds
  • Maintaining clientele application
  • Processing purchases at the register
  • Taking in repairs, sending them out, receiving completed repairs, processing them, and then calling customers to pick up their jewelry.
  • Communicating with the repair shop and customers about estimates on repairs.
  • Assisting in weekly and yearly inventory counts.
  • Taking online sales in person and through the application for pick-up orders.
  • Packaging, printing labels for repairs and orders for UPS pickup.

Cashier

Walmart
Richmond, VA
08.2019 - 04.2025
  • Receive payments by cash, check, credit cards, vouchers, or automatic debits via POS system.
  • Maintain customer satisfaction, quickly resolving issues, and offering expert assistance.
  • Greet and welcome customers to provide friendly and courteous checkout services.
  • Conferred with customers by telephone or in-person to provide information about products or services.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Trained new employees by providing knowledge of specific store tasks and policies.

Jewelry Associate

Walmart
Richmond, VA
08.2019 - 04.2025
  • Explained product features and qualities, including gemstone grades and precious metal attributes.
  • Drove sales success by building displays and merchandising products.

Fitting Room Associate

Walmart
Richmond, VA
08.2019 - 04.2025
  • Managed dressing room operations, assigning guest fitting rooms and counting garment selections.
  • Advised customers on best options for current fashions versus timeless classics.
  • Handled day-to-day stock replenishment and visual merchandising.

Beta Tester

Blokker.net
Amsterdam
11.2005 - 10.2013
  • Identified, analyzed, and documented issues related to program function, output, online screen, or content.
  • Partnered with design team to review specifications and offer feedback from direct testing results.
  • Created different color schemes to be used in the final product.

Skills

  • Customer service
  • Organizational skills
  • Problem solving
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook

Timeline

Key Holder/Jewelry Consultant

ZALES
04.2025 - Current

Cashier

Walmart
08.2019 - 04.2025

Jewelry Associate

Walmart
08.2019 - 04.2025

Fitting Room Associate

Walmart
08.2019 - 04.2025

Beta Tester

Blokker.net
11.2005 - 10.2013

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Charlene Cornell