Charlene Degenstein
Everett
Summary
Dynamic process improvement specialist with a strong background in analyzing and optimizing operational business processes. Experienced in streamlining workflows and implementing change management strategies. Skilled in training staff, facilitating collaboration, and ensuring compliance with regulations. Effective communicator and liaison, adept at engaging stakeholders and adapting strategies to meet evolving needs, committed to continuous improvement and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Functional Analyst
Costco IT
Issaquah
02.2025 - Current
- Analyzed business requirements to support system enhancements and integrations.
- Collaborated with cross-functional teams to gather user feedback and refine solutions.
- Documented functional specifications for software development and implementation projects.
Business Operations Manager / Analyst, Financial
Concentrix consulting
Bellevue
04.2021 - 08.2024
- Managed financial operations, including forecasting and accruals, vendor management, project budgeting, and reporting
- Managed project financials for 20 development managers, preventing cost overruns through regular financial review in collaboration with FP&A and Sr. Directors
- Utilized PowerBI alongside multiple data sets to process vendor payments, analyze vendor/resource budget, identify variances, and uncover underlying causes of data discrepancies
- Supported internal stakeholders and vendors with process updates, new tool integration, and compliance requirements
Business Operations Manager / Finance
Concentrix consulting
Bellevue
04.2019 - 12.2020
- Ensured accuracy of monthly accruals and actuals working closely with FP&A
- Improved vendor accuracy on financial assessments, created purchase orders tied to specific project codes, logged financial data, tracked project budget and expenses and provided weekly reports to directors and development managers
- Validated timely and accurate financial analyses and processing by creating customized SAP Ariba reports to ensure accurate capitalization of internal labor and timely vendor invoicing
- Managed and organized team culture and program increment planning events for over 450 attendees, both onsite and offsite, collaborating with multiple vendors and internal stakeholders
- Managed the team’s SharePoint, creating communications on team and individual highlights, upcoming events, surveys/polls, process changes, meeting notes, tool links, and new hire profiles and farewells
- Collaborated with development managers to verify portfolio report capacity, coordinated project activities, document discussions and action items for meeting attendees
- Managed the onboarding process for contract workers
Talent Acquisition Coordinator
Concentrix Consulting
Bellevue
07.2018 - 04.2019
- Supported the VP of Talent Acquisition and the recruitment team throughout the full recruiting cycle
- Developed and maintained relationships with new and existing employees, internal and external contacts, and potential job candidates
- Sourced, recruited, and prescreened potential candidates, gathered feedback for recruiters, and coordinated technical screenings, interviews, and conference calls
- Replied to information requests relating to benefits, immigration, and HR policies and procedures; proofread, edited, and entered new requisitions externally and internally
- Assisted with event and meeting planning, reviewing and scheduling events on complex calendars, and both organized and participated in career fairs
Workplace Services Coordinator
Concentrix Consulting
Bellevue
12.2017 - 07.2018
- Scheduled and organized a variety of meetings, events, and on-site activities for vice presidents, directors, managers, and clients, on-boarded new employees, assigned laptops, completed I-9s, and assembled new hire materials
- Created and edited visual presentations and special projects using PowerPoint and Excel
- Facilitated the implementation of new processes, activities, and events as an assistant to the engagement manager, and traveled to field locations to set up events
Marketing Coordinator
SPECIALTY MANUFACTURING
Lynnwood
06.2017 - 12.2017
- Initiated and managed product development and product release schedules, coordinating team member responsibilities to meet deadlines, entering technical data for product development, and maintaining product files
- Collaborated with marketing and design teams to develop new product names, graphics, payouts, and timelines
- Improved internal communication by creating standardized processes (documenting processes, creating training collateral, etc.) that ensured all teams stayed organized and on track to meet deadlines
Administrative Assistant
Global Business Solutions
Everett
11.2013 - 06.2017
- Frontline point of contact for the training center coordinator and Boeing instructors; scheduled and managed workshops, meetings, and training sessions, answered phones, directed emails, and ensured website support
Public Relations Intern
GREENRUBINO
Seattle
06.2016 - 08.2016
- Researched publications for editorial calendar purposes across industries to create story angles, created monthly and quarterly reports for clients, monitored media for client coverage, and secured coverage through pitches and event submissions
Education
Bachelor of Arts - Strategic Communications
Seattle University
Seattle, WAAssociate of Arts & Sciences - General Studies
Edmonds College
Lynnwood, WAProject Manager Certification -
Six Sigma Global Institute
Skills
- SAP Ariba
- Data Analysis
- Certified Project Manager
- Vendor Management
- Business Operations
- Team Building
- Statements of Work (SOWs)
- Process Improvement
- Event Planning
- Recruiting & On-boarding
- SharePoint
- Salesforce
- PowerPoint
- Microsoft Excel
- PowerBI
Certification
Project Manager Certification, Six Sigma Global Institute
Timeline
Functional Analyst
Costco IT
02.2025 - Current
Business Operations Manager / Analyst, Financial
Concentrix consulting
04.2021 - 08.2024
Business Operations Manager / Finance
Concentrix consulting
04.2019 - 12.2020
Talent Acquisition Coordinator
Concentrix Consulting
07.2018 - 04.2019
Workplace Services Coordinator
Concentrix Consulting
12.2017 - 07.2018
Marketing Coordinator
SPECIALTY MANUFACTURING
06.2017 - 12.2017
Public Relations Intern
GREENRUBINO
06.2016 - 08.2016
Administrative Assistant
Global Business Solutions
11.2013 - 06.2017
Bachelor of Arts - Strategic Communications
Seattle University
Associate of Arts & Sciences - General Studies
Edmonds College
Project Manager Certification -
Six Sigma Global Institute