Charlene Delgado

• Security Information and Event Management (SIEM) & Security Orchestration Automation and Response (SOAR): Microsoft SentinelOne, Splunk Enterprise Security, IBM QRadar, IBM LogRhythm
• Endpoint Detection and Response (EDR): Microsoft Defender 365, CrowdStrike Falcon, SentinelOne
• Phishing & Malware Analysis: Proofpoint, Data Loss Prevention (DLP)
• Ticketing: Jira, TheHive
• Vulnerability Management: Qualys, Armis, Acunetix, Tenable.io, Nessus
• Penetration Testing: Kali Linux, VirtualBox, VMware, Nmap
• Networking: Wireshark packet analysis, DNS, TCP/IP, OSI model, NGFW, IDS, IPS
• Frameworks: MITRE ATT&CK, OWASP 10, Cyber Kill Chain, NIST-800, SANS
• Programming/Scripting: Python, PowerShell
• Operating System: Kali Linux, Ubuntu, Windows, MacOS, Andriod, iOS
  

Unpaid part-time 12 weeks intensive SOC training and work experience in the MSSP SOC environment outside regular business hours. CyberNOW Labs and Total Seminars (Mike Meyers' company) are part of National Cyber Group training cyber workforce under White House Initiative.

• Wrote production-ready code with fluency in modern front-end and back-end frameworks.
• Developed, coded, modified and debugged application programs of varying degree of complexity with full independence.
• Built front-end web Interface for engineers to control and monitor onboard system that visualized perceived surroundings and set routes of autonomous driving system.
• Helped code and test full-stack .Net -based web application software based on Agile Scrum and Kanban approaches.
• Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
• Performed unit testing of web applications and troubleshot issues.

• Programmed and changed PBX configurations for calling party names, additional phone implementation, and any phone changes
• Investigated trouble tickets and generated solutions in all areas of VOIP, PBX, Network, and recording
• Worked as a Helpdesk Call Center Engineer for various types of VoIP and Virtual PBX Communications Platforms and devices
• Tested and troubleshot systems hardware, software, and connectivity
• Proven communication, analytical, and problem-solving skills
• In-depth hands-on experience in implementing and troubleshooting Session Internet Protocols.

• Manage all inbound and outbound service requests.
• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non- technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.