Charlene De Los Santos
Garfield,NJ
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for multiple state transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 5+ years in field.
Overview
6
6
years of professional experience
Work History
Title Specialist
Nasa Auto Group LLC
03.2022 - Current
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
- Received and processed paperwork for titles, new license plates, and renewals.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Entered title and vehicle information into database.
- Organized and prepared tax and title documents to transfer ownership of property.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Contacted New Jersey Motor Vehicle Department to determine status of pending titles.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
BDC Manager
Nasa Auto Group LLC
03.2020 - 02.2022
- Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
- Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
- Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Representative
Nasa Auto Group LLC
04.2019 - 03.2020
- Increased customer satisfaction by providing excellent service and addressing client concerns promptly.
- Boosted sales revenue by developing strong relationships with clients and offering personalized vehicle recommendations.
- Maintained a deep knowledge of the dealership''s inventory, allowing for quick and accurate matching of clients to vehicles.
- Organized regular follow-ups with past clients, ensuring their continued satisfaction and generating repeat business.
- Participated in ongoing product training sessions to stay current on new models, features, and industry trends.
- Assisted in planning promotional events at the dealership to attract new clientele and increase overall sales volume.
Sales Receptionist
Passaic Jewelry Exchange
06.2018 - 04.2019
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
- Boosted showroom traffic by proactively reaching out to potential customers via phone and email campaigns.
Education
Associate of Applied Business -
Bergen Community College
Paramus, NJ05.2022
High School Diploma -
Garfield High School
Garfield, NJ06.2018
Skills
- Organizational Abilities
- Attention to Detail
- Teamwork and Collaboration
- Problem Solving Capabilities
- Customer Service Excellence
- Notary Public Certification
- Deadline Oriented Approach
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Title Specialist
Nasa Auto Group LLC
03.2022 - Current
BDC Manager
Nasa Auto Group LLC
03.2020 - 02.2022
Sales Representative
Nasa Auto Group LLC
04.2019 - 03.2020
Sales Receptionist
Passaic Jewelry Exchange
06.2018 - 04.2019
Associate of Applied Business -
Bergen Community College
High School Diploma -
Garfield High School
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