Summary
Overview
Work History
Education
Timeline
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Charlene Dunbar

Fort Worth

Summary

Results-driven Contract Pricing and 340B Analyst with 10+ years of experience across healthcare, pharmaceutical, telecom, and logistics industries. Expertise in SAP/Vistex contract management, rebate and chargeback processing, EDI transactions, and 340B program support. Proven ability to ensure pricing accuracy, regulatory compliance, and data integrity while collaborating with cross-functional teams and third-party vendors. Recognized for strong analytical capabilities, problem-solving, and optimizing complex systems that impact revenue and operational performance.

Overview

12
12
years of professional experience

Work History

Contract Pricing Analyst

Cigna Healthcare (via Brooksource)
Remote
04.2025 - Current
  • Administered and maintained complex contract pricing structures in SAP/Vistex, ensuring compliance with approved terms and regulatory requirements
  • Managed rebate and chargeback processes, validating EDI 845 transactions and resolving discrepancies impacting financial accuracy
  • Collaborated with sales, vendors, and internal stakeholders to resolve pricing and contract issues
  • Analyzed sales and contract performance data to validate rebate eligibility and identify trends
  • Configured contract headers, pricing logic, and buying groups within SAP/Vistex

Systems/Application Support Analyst

The Pasha Group
Irving
07.2024 - 03.2025
  • Managed high-volume EDI transactions across multiple systems, troubleshooting and resolving data transmission issues
  • Delivered Tier 2/3 support, resolving complex escalations while minimizing system downtime
  • Created and managed ITSM tickets via Azure DevOps to improve incident resolution efficiency
  • Authored SOPs, work instructions, and job aids to enhance team productivity and onboarding
  • Managed system tables, user access, and reporting, improving data reliability through Power BI
  • Partnered cross-functionally to resolve customer and operational issues within Salesforce

Epic Analyst

City of Hope (via Kforce)
Remote
09.2023 - 01.2024
  • Managed and maintained 1,000+ patient records in Epic Prelude, ensuring data accuracy, integrity, and compliance with healthcare regulations (HIPAA)
  • Analyzed patient and project data to identify discrepancies, improve data quality, and support operational reporting for stakeholders
  • Collaborated with clinical, administrative, and IT teams to resolve data-related issues and streamline workflows within Epic systems
  • Generated and delivered data-driven reports and insights to support project tracking, decision-making, and performance improvement
  • Identified process gaps and contributed to workflow improvements that enhanced team productivity and reduced data errors
  • Supported system updates, testing, and validation efforts within Epic Prelude to ensure system reliability and accuracy

Program Coordinator

Verizon (via DISYS)
Irving
03.2022 - 07.2022
  • Managed right-of-way (ROW) acquisitions and ensured regulatory compliance
  • Conducted property and zoning research to support project approvals
  • Coordinated with vendors and field teams to validate claims and reporting

Contract Membership Analyst

Smith & Nephew (via ProKatchers)
Remote
10.2020 - 10.2021
  • OPSupported end-to-end chargeback processing using Model N, ensuring accurate validation of contract pricing, eligibility, and customer data
  • Analyzed chargeback submissions to identify discrepancies between contract terms and pricing, escalating issues to prevent revenue leakage
  • Partnered with Finance, Pricing, and external vendors to resolve data inconsistencies and improve chargeback accuracy and turnaround time
  • Performed data validation and reconciliation across multiple systems, strengthening data integrity for downstream financial reporting
  • Assisted in data migration and system transition activities, ensuring accuracy of GPO pricing and contract data within Model N
  • Monitored and tracked chargeback trends, providing insights that supported process improvements and operational efficiency
  • Identified gaps in data quality and contributed to process enhancements that reduced errors and improved compliance

Data Integrity Coordinator

Texas Health Resources (via Kforce)
Arlington
09.2019 - 12.2019
  • Processed and maintained high-volume patient data entry within Epic systems, ensuring accuracy of demographic, insurance, and account information
  • Audited patient records to identify and correct discrepancies, improving overall data integrity and reducing downstream billing and claims issues
  • Merged duplicate patient records and validated insurance information to ensure proper patient identification and reimbursement accuracy
  • Collaborated with registration, billing, and clinical teams to resolve data inconsistencies impacting patient accounts and revenue cycle processes
  • Ensured compliance with HIPAA regulations and internal data governance policies when handling sensitive patient information

EDI Analyst

McKesson Corporation
Remote
04.2014 - 09.2019
  • Managed high-volume EDI transactions and integrations with internal systems and third-party vendors
  • Supported 340B program operations, including virtual inventory and vendor coordination
  • Processed GPO contracts, pricing, and customer data using SAP and Salesforce
  • Reviewed and redlined contracts for compliance and accuracy
  • Trained new hires on SAP processes and regulatory requirements

Education

Bachelor of Science - Criminal Justice

Tarleton State University
Stephenville, TX
12-2019

Timeline

Contract Pricing Analyst

Cigna Healthcare (via Brooksource)
04.2025 - Current

Systems/Application Support Analyst

The Pasha Group
07.2024 - 03.2025

Epic Analyst

City of Hope (via Kforce)
09.2023 - 01.2024

Program Coordinator

Verizon (via DISYS)
03.2022 - 07.2022

Contract Membership Analyst

Smith & Nephew (via ProKatchers)
10.2020 - 10.2021

Data Integrity Coordinator

Texas Health Resources (via Kforce)
09.2019 - 12.2019

EDI Analyst

McKesson Corporation
04.2014 - 09.2019

Bachelor of Science - Criminal Justice

Tarleton State University
Charlene Dunbar