Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
Generic

Joy Goodwin

Westminster,CA

Summary

Analytical professional with expertise in data analytics and continuous improvement. Proven ability to identify performance gaps and streamline processes to enhance productivity. Recognized for delivering measurable value through a proactive approach and commitment to ongoing learning. Strong work ethic and adaptability enable effective independent work and rapid skill acquisition.

Overview

10
10
years of professional experience

Work History

Contract Pricing Analyst

InfoSend, Inc.
Anaheim, CA
06.2022 - 02.2025
  • Executed annual pricing reviews to maintain profitability across all contracts.
  • Negotiated price increases with sales teams and clients to secure revenue growth.
  • Revised contract language and pricing structures prior to renewals for clarity.
  • Collaborated with accounts receivable to ensure accurate pricing setup per contract terms.
  • Audited operational processes to identify inefficiencies and implement corrective measures.
  • Managed compliance and performance improvements for governmental and private utility contracts.

Service Contract Administrator

Beckman Coulter Inc.
Brea, CA
07.2021 - 06.2022
  • Managed documentation for pricing quotes, contract agreements, and client interactions.
  • Coordinated quote requests to ensure timely client responses.
  • Utilized SmartSheet for collaboration with sales teams to gather information needed for quotes.
  • Audited changes in field service work orders and invoices for accuracy.
  • Investigated and resolved billing disputes to maintain client satisfaction.

Meter Billing Specialist

Beckman Coulter Inc.
Brea, CA
01.2018 - 07.2021
  • Finalized replenishment orders and processed customer invoices utilizing Oracle ERP and internal systems.
  • Ensured compliance standards by reviewing billing data for accuracy prior to submission.
  • Eliminated over 90 labor hours per month through leadership of two continuous improvement projects.
  • Provided training for new staff on billing procedures and software functionalities.
  • Engaged with VA, government, commercial, GPO, and IDN clients.

Associate Coordinator Logistics

Beckman Coulter Inc.
Brea, CA
03.2015 - 01.2018
  • Coordinated multimodal import shipments while ensuring compliance with customs and other government agencies.
  • Analyzed import processes for opportunities to enhance efficiency.
  • Identified and implemented process improvements, achieving a 20% increase in on-time customs clearance.

Education

Bachelors of the Arts - Business Administration

University of Arizona Global Campus
Chandler
11-2020

Associate of Science - Supply Chain Management

Coastline Community College
Fountain Valley, CA
05-2016

Skills

  • Key performance indicators
  • Project management
  • Contract administration and risk assessment
  • Root cause analysis
  • Problem solving
  • Process improvement solutions
  • Change management techniques
  • Value stream mapping
  • Microsoft Office 365
  • Data analytics with Excel
  • Basic SQL, Power BI, and Tableau
  • Cross-functional collaboration
  • Implementing tracking systems
  • Compliance auditing

Accomplishments

  • Received 2 innovation awards for process improvements at Beckman Coulter.

Volunteer Experience

National Multiple Sclerosis Society, Bike MS Rider, Fundraiser, Volunteer, Pacific Coast Chapter, 01/01/17

Timeline

Contract Pricing Analyst

InfoSend, Inc.
06.2022 - 02.2025

Service Contract Administrator

Beckman Coulter Inc.
07.2021 - 06.2022

Meter Billing Specialist

Beckman Coulter Inc.
01.2018 - 07.2021

Associate Coordinator Logistics

Beckman Coulter Inc.
03.2015 - 01.2018

Bachelors of the Arts - Business Administration

University of Arizona Global Campus

Associate of Science - Supply Chain Management

Coastline Community College

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