Charlene Greer

Acted in a supervisory, informational, and training role for assigned case management. Ensure quality assurance for all case management. Monitored and reviewed case files for program compliance, accuracy, and completeness. Set expectations, monitored progress, and promoted staff development.

Temporary Tribal Relations Team member. Led Division of Child Support (DCS) statewide tribal relations efforts serving as a resource to tribes, families, DCS Leadership, Tribal Liaisons, and staff. Interacted with tribal leaders and tribal program staff. Monitored child support contracts, data shares, and cooperative agreements including Tribal Temporary Assistance for Needy Families (TANF). Draft DCS tribal specific child support policy and forms for potential impact on tribes and tribal members. Involved tribes in proposed policy, law, or organizational changes. Research and provide guidance to resolve child support policy and case management issues. Provided outreach, training and resource materials regarding child support services, and manage public information on the DCS Tribal Relations website. Oversee and coordinate statewide DSHS Administrative Policy 7.01(American Indian Policy) plans for DCS.

Served as designated Lead Worker. Provided direction and training to professional staff that establish, modify and enforce child and medical support orders. Maintain technical expertise amidst constant changes in laws, policy, and procedures in order to be a resource for the team. Act on behalf of the supervisor in their absence.

Establish, Enforce, and Modify Child support orders. Establish paternity administratively or refer to court. Negotiate debt repayment. Initiate notices including correspondence with clients, courts, other Washington Agencies. Locate individuals and assets utilizing state and federal interfaces. Communicate in person or by phone with parents, attorneys, and advocates to establish child support obligations and apply sanctions if parents not complying. Managed a caseload using Support Enforcement Management System (SEMS).