Charlene Hadden
Overton
Summary
Results-driven small business owner with expertise in vendor relations and operational efficiency. Proven track record in implementing marketing strategies that enhance customer engagement.
Overview
24
24
years of professional experience
Work History
Small Business Owner
The Front Porch Flowers & Gifts
Overton, NV
10.2012 - 07.2026
- Developed and executed marketing strategies to increase customer engagement and brand awareness.
- Managed inventory levels, ensuring product availability and minimizing waste through effective stock control.
- Established relationships with suppliers to negotiate favorable terms and secure high-quality products.
- Oversaw daily operations, streamlining processes to enhance efficiency and improve service delivery.
- Trained and mentored staff on customer service best practices, fostering a collaborative team environment.
- Lead Floral Designer with expertise in wedding planning, event coordination, floral design and client relationship management.
Office Manager
Sunbelts of Nevada LLC
Overton, NV
07.2002 - 04.2013
- Networked with other professionals and organizations to expand contacts and opportunities.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Completed weekly payroll for 8-10 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Oversaw daily office operations, ensuring efficiency and adherence to policies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
Del Norte High School
Albuquerque, NMFloral Design -
College of Southern Nevada
Las Vegas, NVSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Customer service management
- Customer relations
- Quality assurance
Timeline
Small Business Owner
The Front Porch Flowers & Gifts
10.2012 - 07.2026
Office Manager
Sunbelts of Nevada LLC
07.2002 - 04.2013
High School Diploma -
Del Norte High School
Floral Design -
College of Southern Nevada