Charlene Hardy
Chesapeake,VA
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Experienced Cafeteria Management successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 16 years of progressive leadership experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Operations Manager
Indian Creek Correctional
Chesapeake, Virginia
03.2022 - 04.2022
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw training of more than forty-five team members.
- Tracked food production levels, meal counts and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
- Resolved escalated customer issues and boosted retention rates by 50%.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Enhanced business productivity by training [Number] team members and forty-five servers on best practices and protocols.
- Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Cafeteria Manager
Portsmouth Public Schools
Portsmouth, Virginia
10.2020 - 07.2021
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Motivated staff to perform at peak efficiency and quality.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Helped general management develop prices based on inventory costs and portion sizes.
Manager of School Cafeteria
Suffolk Public School District
Suffolk, Virginia
03.2007 - 01.2018
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Skills
- Delegating Assignments and Tasks
- Portion Control
- Guest Relations
- Staff Scheduling
- Food Preparation and Safety
- Supply Ordering and Management
- Safety and Sanitation Standards
- Effective Customer Service
- Professional Relationships
- Corrective Actions
Certification
- Always State Food - July 6, 2021
Timeline
Food Service Operations Manager
Indian Creek Correctional
03.2022 - 04.2022
Cafeteria Manager
Portsmouth Public Schools
10.2020 - 07.2021
Manager of School Cafeteria
Suffolk Public School District
03.2007 - 01.2018
- Always State Food - July 6, 2021