Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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CHARLENE HARRIS

Yonkers,New York

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Family Support Specialist

Dedicated Donor Call
03.2021 - Current
  • Responds to multiple referrals for evaluation of organ and tissue donation at multiple hospitals in different states
  • Assess and reviews donor’s clinical laboratory results to determine suitability enters data into Epic and I-transplant database
  • Supporting grieving families with any questions and providing education on need for organ /tissue donation
  • Conducts donor risk assessment with families to ensure safety of recipients for I-transplant
  • Documents authorization according to state guidelines and policy for organ/tissue donation
  • Organizing honor walks with hospital staff to acknowledge donor for giving gift of life
  • Case management of donor’s confidential information to ensure accuracy
  • Supervise team members and act as preceptor to new hires when management not available
  • Assist with interviewing of potential team members as needed
  • Developed rapport to create safe and trusting environment for care.

Family Advocate/Clinical Coordinator

Liveonny
02.2001 - 08.2020
  • Evaluated multiple referrals at all NYC hospitals in timely manner for suitability of organ/tissue donation
  • Abstracted pertinent data via Epic, met challenging deadlines and maintained quality management of files following HIPPA guidelines
  • Delivered specific training to hospital staff and providers on best practices surrounding organ donation
  • Organized conference rooms for family meetings for Attending Physician to provide grave prognosis
  • Executed Donor Risk Assessment interview with donor families in private setting with accuracy according to UNOS guidelines
  • Secured authorization from legal next of kin for organ and tissue donation reviewed documents and uploaded into database
  • Developed evidenced based practice protocols to promote awareness for organ and tissue donation
  • Responsible for training of new hires and assisting with onboarding process as needed
  • Supervised staff and tracked trends on cases and delegated to staff for accuracy and review
  • Played key role in execution of annual audit project to prevent any violations with CMS.
  • Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
  • Documented data and completed accurate updates to case records.
  • Maintained detailed case histories, metrics and reports to meet strict standards.

Therapeutic Support Specialist

Progressions Behavioral
10.2014 - 04.2015
  • Supervised children with severe mental disabilities observed and documented their behavior
  • Developed and maintained accurate records of programs and services.
  • Assessed verbal and behavioral habits to help communication skills during each session
  • Intervened and redirected challenging behaviors with interventions for language and increase motors skills.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.

Education

Bachelor of Science - Behavioral Sciences

Mercy College
Dobbs Ferry, NY
08.2013

Some College (No Degree) - Health Care

Drake Business School
The Bronx, NY
08.2000

Skills

  • Compassionate Care
  • Project Management
  • Therapy and Counseling
  • Coordinating
  • Assessment
  • Client Education
  • Medical Records Review
  • Grief Support
  • Data Entry Documentation
  • Customer Service
  • Complex Problem-Solving
  • Microsoft Office
  • Medical Terminology

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung

Timeline

Family Support Specialist

Dedicated Donor Call
03.2021 - Current

Therapeutic Support Specialist

Progressions Behavioral
10.2014 - 04.2015

Family Advocate/Clinical Coordinator

Liveonny
02.2001 - 08.2020

Bachelor of Science - Behavioral Sciences

Mercy College

Some College (No Degree) - Health Care

Drake Business School

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CHARLENE HARRIS