Charlene Jackson
Atomic Storage Group LLC
Independence,Mo
16
years of professional experience
Results-driven customer service professional with a track record of improving client experiences through effective problem resolution and streamlined communication. Expertise in managing customer inquiries and maintaining inventory accuracy, contributing to operational excellence and enhanced service delivery.
Work History
Customer Service Representative
9 Months- Coordinated move-in and move-out operations for customer accounts within nationwide self-storage network, ensuring seamless transitions for clients.
- Assisted customers with inquiries about storage options and pricing information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed inventory levels and ensured accurate stock records for storage units.
- Contact Person: Hollie Hollister, Customer Operations Manager 706-397-7354
Customer Service Representative
8 Months- Managed customer inquiries through phone and email communications.
- Resolved service issues by providing accurate information and support.
- Promoted water softener systems and reverse osmosis systems by calling new homeowners in Valley area using random digital dialing; arranged technician appointments for complimentary water testing and addressed potential customer inquiries.
- Processed rental agreements and payments using internal software systems.
- Provided contact information for Randy McKinnon at (480) 641-4464
Telephone Interviewer
4 Months- Conducted telephone interviews to gather data for various research projects.
- Engaged participants using effective communication techniques to ensure clarity.
- Recorded responses accurately in survey software for analysis and reporting.
- Conducted outreach to registered voters during the Presidential Election to gather insights into political candidates' perceptions.
- Maintained updated contact details for Jermae Tante, ensuring effective communication.
Direct Care House Manager
1 Year 10 Months- Delivered direct care for two clients with developmental disabilities, focusing on independent living skills, cooking, and cleaning. Coordinated transportation for day hab programs and medical appointments, overseeing medication administration and fostering community engagement. Led a team of four staff members.
- Managed daily operations and ensured a safe living environment for residents.
- Supervised staff and provided training on best practices in caregiving.
- Coordinated schedules and activities for individuals with disabilities.
- Facilitated communication through designated contact person
Residential Director
2 Years 2 Months- Supervised daily operations of residential programs in community settings.
- Managed daily operations in four-person group home, supporting residents with diverse developmental needs and improving quality of life.
- Developed and implemented individualized care plans for residents.
- Coordinated staff schedules to ensure adequate coverage and support.
- Facilitated a supportive workplace environment in the Human Resources role.
Education
GED
- High School Studies
Skills
Customer relationship management
Account management
Payment processing
Issue resolution
Record management
Product knowledge
Personal Information
Title: Customer Support Representative
Awards
House Manager of the month- 2009, Star Award of the Quarter - 2008
Timeline
Customer Service Representative
Atomic Storage Group LLC
12.2025 - CurrentRead More
Customer Service Representative
Pristine Environmental Solutions LLC
08.2017 - 04.2018Read More
Telephone Interviewer
Survey Sampling International
07.2016 - 11.2016Read More
Direct Care House Manager
United Cerebral Palsy Foundation (UCP)
08.2012 - 06.2014Read More
Residential Director
Kenmar Residential HCS
06.2010 - 08.2012Read More
Excelsior Springs Job Corp
GED
Read More
Westport High School
from High School Studies
Read More