Charlene Jacobs
Luling,LA
Summary
At Follicle Hair Solutions, I excelled in enhancing client satisfaction through expert hair styling and growth retention contributing to a significant increase in returning customers. My commitment to continuous education and exceptional communication skills fostered a positive salon environment and drove sales growth, showcasing my ability to deliver results and maintain high standards of service.
Overview
1
1
Certification
Work History
Salon Cosmetologist
Follicle Hair Solutions
03.1997
- Enhanced client satisfaction by providing personalized hair consultations.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Assisted in managing salon inventory for timely replenishment of supplies while reducing waste expenses.
- Promoted the salon''s brand image through participation in community events, social media outreach efforts, or word-of-mouth referrals from satisfied customers.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
Certified - Trichology
USTI
New York, NY10.2019
Certification - Cosmetologist
Molers Beauty College
Kenner, LA12.1996
Skills
- Hair styling expertise
- Appointment Scheduling
- Sanitation Practices
- Client Consultations
- Continuing education
- Scalp treatments
- Deep conditioning treatments
- Chemical Relaxers
- Friendly Communication
- Hair Styling
- Decision-Making
- Salon Management
- Product Knowledge
- Hair Assessments
- Licensed Cosmetologist
- Anatomy
- Weave trained
- Permanent Makeup
- Wig Styling
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Organizational Skills
- Shampooing and Conditioning
Certification
Cosmetologist
Trichologist
Wig Maker
Ombre brows
Lash artist (currently)
Timeline
Salon Cosmetologist
Follicle Hair Solutions
03.1997
Certified - Trichology
USTI
Certification - Cosmetologist
Molers Beauty College
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