Charlene Joseph
Lake Wales
Summary
Results-driven professional with extensive experience in healthcare operations, case management, and team leadership. Seeking an Assistant Manager or Team Lead position where proven strengths in staff supervision, process coordination, customer relations, and administrative oversight can be utilized to support operational efficiency, service excellence, and long-term organizational growth.
Human Resources professional with comprehensive background in administration and employee management. Proven ability to improve HR workflows and foster collaborative team environment. Reliable and adaptable, skilled in conflict resolution and project management.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Centene – Sunshine Health
08.2024 - Current
- Lead outreach efforts to engage members in individualized care plans through phone and home visits
- Coordinate care activities and collaborate with providers, vendors, and internal teams
- Support care plan implementation, track progress, and ensure quality outcomes
- Provide education, guidance, and resource support to members
Human Resources & Administrative Manager
The Office Kitchen
08.2010 - 07.2025
- Administered payroll operations, timekeeping, and personnel records for a staff of 20+ employees, ensuring accuracy and compliance with federal and state labor laws.
- Led full-cycle recruitment efforts, including talent sourcing, interviewing, hiring, onboarding, and terminations in alignment with company policies.
- Enforced organizational policies and procedures to maintain a consistent and compliant workplace culture.
- Managed employee relations, investigations, and performance management processes with confidentiality and professionalism.
- Oversaw benefits administration, HR documentation, and compliance reporting in coordination with executive leadership.
- Supported senior management with strategic planning, workforce analysis, and administrative initiatives to enhance operational efficiency.
Patient Benefit Advisor
HCA Parallon
08.2020 - 05.2024
- Served as a liaison between patients, hospitals, and government agencies
- Managed complex Medicaid and insurance eligibility cases
- Demonstrated independent judgment and accountability for case outcomes
Patient Eligibility Counselor – Team Leader
Memorial Healthcare System
05.2018 - 08.2020
- Led and supported team members to ensure eligibility accuracy and compliance
- Coordinated patient access services and insurance verification
- Mentored staff and assisted with workflow efficiency
Economic Self-Sufficiency Specialist – Team Leader
Department of Children and Families (DCF)
04.2012 - 05.2018
- Supervised case processing teams and reviewed eligibility determinations
- Developed action plans, conducted performance reviews, and ensured deadline compliance
- Provided expert guidance on SNAP, Medicaid, and TANF programs
Education
Hospitality Management - Major in Hospitality Management, Minor in Social Work
Broward College
Diploma - undefined
North Miami Senior High School
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Workday
- Quickbooks Payroll
- New hire orientation
- Data Entry accuracy
- Microsoft Office
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Care Coordinator
Centene – Sunshine Health
08.2024 - Current
Patient Benefit Advisor
HCA Parallon
08.2020 - 05.2024
Patient Eligibility Counselor – Team Leader
Memorial Healthcare System
05.2018 - 08.2020
Economic Self-Sufficiency Specialist – Team Leader
Department of Children and Families (DCF)
04.2012 - 05.2018
Human Resources & Administrative Manager
The Office Kitchen
08.2010 - 07.2025
Diploma - undefined
North Miami Senior High School
Hospitality Management - Major in Hospitality Management, Minor in Social Work
Broward College