Charlene W. Knight
Philadelphia,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at The Library Company Of Philadelphia. Expert in reception area maintenance and adept at fostering positive client relationships. Achieved significant improvements in service efficiency through meticulous file organization and proactive team collaboration. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
35
35
years of professional experience
Work History
Receptionist Coordinator
The Library Company Of Philadelphia
1314 Locust St. Philadelphia PA 19107
09.1992 - 06.2019
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Contributed to positive work culture by actively participating in team meetings and fostering open communication among colleagues.
- Monitored front areas so that questions could be promptly addressed.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
Noon Time Aide
Philadelphia School District
6523 Lansdowne Ave. Philadelphia PA 19151
09.1984 - 06.1992
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Certified Medical Assistant
Lyns Technical Institute
67 Long Lane Upper Darby PA 190821978
High School Diploma -
University High School
3601 Filbert St. Philadelphia PA 1910406.1976
Skills
- File Organization
- Scheduling appointments
- Reception Area Maintenance
- Document Management
Timeline
Receptionist Coordinator
The Library Company Of Philadelphia
09.1992 - 06.2019
Noon Time Aide
Philadelphia School District
09.1984 - 06.1992
Certified Medical Assistant
Lyns Technical Institute
High School Diploma -
University High School