Yans Gurung
Queens,NY
Summary
Adept Medical Assistant with a proven track record at Chakote Vaijinath, enhancing patient flow and ensuring meticulous clinical documentation. Excelled in HIPAA compliance and patient management, contributing to a safer, more efficient clinical environment. Known for exceptional customer service and professionalism, I am a compassionate caregiver committed to patient care excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
3
3
years of professional experience
Work History
Receptionist Coordinator
Chakote Vaijinath
Far Rockaway, NY
01.2023 - 08.2024
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Increased office productivity through expert management of filing systems, records, and correspondence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Lab Assistant
Columbia University, College of Dental Medicine
New York, NY
07.2021 - 08.2023
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrated competence in collecting lab samples for testing.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Analyzed data to create and organize graphs, charts and documents for publications and presentation.
- Learned multiple molecular biological techniques.
- Conducted DNA, RNA and protein extraction and quantification using spectrophotometer and gel electrophoresis.
Education
Bachelor Of Applied Science - Pre-Medicine
Columbia University in The City of New York
New York, NY05.2024
Skills
- File Organization
- Scheduling appointments
- Reception Area Maintenance
- Document Management
- Expense Tracking
- Greeting and Seating Clients
- Policy Enforcement
- Customer Service
- Attention to Detail
- Multitasking and Organization
Accomplishments
As a driven and passionate individual, I have achieved various milestones that showcase my academic excellence, leadership skills, and commitment to community service.
1. National Debater (2019): Represented Lincoln School at the National Debate Championship, demonstrating exceptional public speaking and argumentation skills.
2. Research Assistant, Columbia University Medical Center (CUMC) Research Programs (2022-2024): Conducted research on cancer cell biology under Dr. Joachim Frank and presented findings at the Columbia University Research Symposium (2023).
3. President, Columbia University Premedical Society (CUPS) (2022-2023): Led a team of 20 members, organizing pre-med events and workshops, and increasing membership by 30% through outreach and recruitment efforts.
4. Community Health Worker, Columbia University Harm Reduction Outreach Program (2021-2024): Conducted health outreach and education to underserved communities, collaborating with healthcare professionals to provide resources and support.
5. Dean's List Recipient (2021-2022): Maintained a 4.0 GPA, demonstrating academic excellence and dedication to scholarly pursuits.
Timeline
Receptionist Coordinator
Chakote Vaijinath
01.2023 - 08.2024
Lab Assistant
Columbia University, College of Dental Medicine
07.2021 - 08.2023
Bachelor Of Applied Science - Pre-Medicine
Columbia University in The City of New York